Service Desk Representative

Description Provide initial employee technical support for inquiries received via phone, email, messaging applications, and walk‑up requests. This temporary contract role requires active mobility to assess problems and resolve basic support issues directly at the user's workstation. The Service Desk Rep I will troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, printers, and scanners, and log all activities in the ticketing system. Due to the factory environment, issues that cannot be resolved quickly must be escalated immediately to avoid or minimize production downtime. The role includes desk‑side support across multiple sites, asset management, imaging, and physical hardware replacement. The position requires lifting and transporting IT equipment (30-40 lbs), walking between buildings, and working independently with minimal supervision. Shift coverage includes 3rd shift (10:00 PM - 6:30 AM), Sunday night startup walkthroughs, monthly contingency production coverage, and an initial training period on first shift. Skills Troubleshooting, Service desk, Ticketing system, printer support, network connectivity Top Skills Details Troubleshooting,Service desk Entry‑level IT opportunity in a large‑scale manufacturing environment Hands‑on hardware and user support experience Exposure to asset management, imaging, MDM, and production‑critical systems Opportunity to work independently and build real‑world troubleshooting skills Job Type & Location This is a Contract position based out of West Point, GA. Pay and Benefits The pay range for this position is $15.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Point,GA. Application Deadline This position is anticipated to close on May 12, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.