Service Desk Technician

Overview Join our dynamic IT support team as a Service Desk Technician and become the first line of assistance for our organization's technology needs! In this energetic role, you will provide essential technical support, troubleshoot software and hardware issues, and ensure seamless computer management across diverse operating systems and network environments. Your proactive approach will help maintain optimal IT infrastructure performance, enhance user experience, and keep our digital workspace running smoothly. This position offers a fantastic opportunity to develop your IT skills while making a tangible impact on daily operations. Responsibilities Deliver prompt and professional help desk support to resolve technical issues related to hardware, software, and network connectivity. Troubleshoot software problems across various platforms Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals, ensuring proper setup and maintenance. Assist with user account management through Active Directory and handle access permissions within Windows Server environments. Collaborate with team members to analyze issues using strong analysis skills and escalate complex problems when necessary to ensure swift resolution. Requirements Proven experience in providing technical support or help desk services in a fast-paced environment. Strong knowledge of computer networking concepts including

TCP/IP, DNS, LAN/WAN

infrastructure, VPNs, firewalls, and network security best practices. Hands-on experience with desktop support across multiple operating systems such as Windows (including Microsoft Office Suite), macOS, and Linux. Familiarity with computer management tools like SCCM for software deployment and asset management. Ability to troubleshoot hardware components including computer hardware peripherals and mobile devices effectively. Excellent communication skills with a customer service-oriented mindset to assist users clearly and professionally. Knowledge of IT infrastructure components such as Active Directory, Windows Server environments, DNS configuration, and network administration tools like Meraki or similar solutions. Analysis skills to diagnose issues accurately and implement effective solutions quickly. Join us in delivering exceptional IT support that keeps our organization connected and productive! This paid position offers valuable experience working with cutting-edge technology tools while supporting a vibrant team dedicated to operational excellence.

Pay:

$17.00

• $20.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person Service Desk Technician Marceline, MO 64658 $17

• $20 an hour
• Full-time $17
• $20 an hour
• Full-time Overview Join our dynamic IT support team as a Service Desk Technician and become the first line of assistance for our organization's technology needs!

In this energetic role, you will provide essential technical support, troubleshoot software and hardware issues, and ensure seamless computer management across diverse operating systems and network environments. Your proactive approach will help maintain optimal IT infrastructure performance, enhance user experience, and keep our digital workspace running smoothly. This position offers a fantastic opportunity to develop your IT skills while making a tangible impact on daily operations. Responsibilities Deliver prompt and professional help desk support to resolve technical issues related to hardware, software, and network connectivity. Troubleshoot software problems across various platforms Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals, ensuring proper setup and maintenance. Assist with user account management through Active Directory and handle access permissions within Windows Server environments. Collaborate with team members to analyze issues using strong analysis skills and escalate complex problems when necessary to ensure swift resolution. Requirements Proven experience in providing technical support or help desk services in a fast-paced environment. Strong knowledge of computer networking concepts including

TCP/IP, DNS, LAN/WAN

infrastructure, VPNs, firewalls, and network security best practices. Hands-on experience with desktop support across multiple operating systems such as Windows (including Microsoft Office Suite), macOS, and Linux. Familiarity with computer management tools like SCCM for software deployment and asset management. Ability to troubleshoot hardware components including computer hardware peripherals and mobile devices effectively. Excellent communication skills with a customer service-oriented mindset to assist users clearly and professionally. Knowledge of IT infrastructure components such as Active Directory, Windows Server environments, DNS configuration, and network administration tools like Meraki or similar solutions. Analysis skills to diagnose issues accurately and implement effective solutions quickly. Join us in delivering exceptional IT support that keeps our organization connected and productive! This paid position offers valuable experience working with cutting-edge technology tools while supporting a vibrant team dedicated to operational excellence.

Pay:

$17.00

• $20.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person