Service Desk Technician I

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing The Service Desk Technician I serves as a trusted first point of contact for associates, delivering responsive and reliable technical support across a wide range of systems and applications. In this role, you will manage incoming incidents and service requests via phone and email, ensuring timely resolution within defined service levels while providing clear, courteous communication. Leveraging strong problem-solving skills, you will document, prioritize, and track issues through resolution, escalating when necessary and continuously seeking opportunities to improve processes and prevent recurring problems. You will support system access requests, software installations, and application configuration, while maintaining accurate documentation and enhancing your technical expertise. This position plays a vital role in driving associate satisfaction, operational efficiency, and the ongoing improvement of IT service delivery. What You Bring High school diploma required 2+ years of experience in a computing environment required Strong customer service and communication skills Ability to develop technical troubleshooting capabilities Effective multitasking with strong prioritization and time management skills Experience with Microsoft Windows and Microsoft Office required Our Commitment to You At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more. Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts. Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.

Pay Range:

$49,400.00-$61,100.00 Ready to Make an Impact? Join us at Acushnet Company and be part of a team that values excellence and innovation. Can you describe a time when you handled a difficult technical support request from a user? How did you communicate the issue and resolution to ensure a positive experience? Tell us about a situation where you had multiple support requests at the same time. How did you prioritize your work, and what steps did you take to efficiently troubleshoot and resolve the issues? EEO and Additional Statements Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled. Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us. Acushnet Company participates is E-Verify. Please click here for more details. Global Candidate Privacy Notice

WHERE PERFORMANCE MEETS PURPOSE

The history of Acushnet Company is tightly woven in the game of golf. From the beginning, we've been unwavering in our purpose to enrich the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. Our dedicated associates bring their unique experiences and perspectives and are united by a common purpose. Our team takes great pride in their work, living by the credo: 'Autograph your work with excellence.' This commitment to excellence, along with the passion and dedication of our associates, has earned us our position as leaders in every category in which we compete. Our strong culture, driven by our core values, continues to drive our success. Home to leading golf brands and products - including Titleist, the #1 ball in golf, and FootJoy, the #1 shoe and glove in golf, we honor our rich history while staying focused on the future. We embrace our role as "bridge builders" and are committed to leaving our brands, communities, and the game of golf in a better place. Our drive to innovate is purposeful, ensuring our future is as strong as our position leading the golf industry.