Service Dispatcher - Scott Energy

Jobs › Gloucester, MA › Service Dispatcher

• Scott Energy Dead River Company Service Dispatcher
• Scott Energy Gloucester, MA Apply Description Join Our Team
• Find Your Future! Pay
• $19•28 an hour•Depending on

Experience Position Summary:

Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.

Essential Functions:

Courteously receives incoming service-related calls from customers. Information is received, input into the computer system, and service scheduled. Schedules technicians for routine tune-ups and maintenance work as time allows. Service manager may be consulted to coordinate the scheduling of major repairs or installations. Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates. Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed. Reconciles billable and non-billable time for service technicians. Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work. Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking. Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians. Inputs gas check information into the computer system. Highly Competitive Compensation and Industry Leading Benefits

• Paid weekly! Health Insurance
• Premiums as low as $6 for full time employees!

Dental insurance and Vision Insurance Company Provided Life insurance, Short-term and Long-Term disability 401(k) plan with company match Paid time off and paid holidays Tuition assistance for employees and scholarships available for employees' children Discounts on our products and services Opportunities for growth throughout our footprint.

Education:

A high school education or equivalent is preferred.

Other Attributes Required:

Good communication and listening skills Planning and scheduling skills Accuracy, organization, and attention to detail Analytical skills Dependability Courteous demeanor and professional appearance Flexibility to work overtime Ability to work in a dynamic environment without distraction

Experience:

Although no experience is necessary, some understanding of petroleum products, equipment and basic service is beneficial.

Decisions Made:

This service dispatcher must plan and schedule technician's time. Routine cleanings and maintenance scheduling decisions are made by the dispatcher. More complex scheduling is made in consultation with the service manager. The dispatcher handles customer complaints and service-related issues. Issues that cannot be satisfactorily resolved are referred to the service manager. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor. Active Filters Service Dispatcher

• Scott Energy Gloucester, MA Clear All Apply