Service Manager

Description Wilsonville, OR | Mercedes-Benz | Premium luxury brand | Hospitality | Dynamic leadership opportunity at a high-volume store! | Veterans encouraged to apply | Income Potential $150,000

• $250,000+ annually Swickard Auto Group is a hospitality company that happens to sell and service cars.

We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Mercedes-Benz of Wilsonville, we operate at the intersection of precision and hospitality. Our guests expect the best

• and our service department is built to deliver it, every day.

WHAT YOU'LL DO

• Lead and develop a high-performing service team
• advisors, technicians, and support staff
• setting the standard for excellence, accountability, and hospitality
• Drive service department performance across all key metrics: CSI, absorption, effective labor rate, technician efficiency, and hours per RO
• Build and maintain a guest-first service culture where every interaction reflects Mercedes-Benz brand standards and Swickard's HEART values
• Oversee daily service operations
• managing workflow, capacity, scheduling, and throughput to maximize efficiency without sacrificing quality
• Partner with the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability
• Recruit, train, and retain top service talent
• building bench strength and investing in team development at every level
• Monitor and manage warranty compliance, ensuring zero chargebacks and full adherence to manufacturer requirements
• Resolve escalated guest concerns with composure and professionalism
• turning difficult situations into lasting loyalty
• Analyze financial performance reports and implement operational improvements that move the business forward

WHAT WE'RE LOOKING FOR

• Minimum 5+ years of automotive service management experience in a franchised dealership
• luxury or premium brand experience strongly preferred
• Proven track record of hitting and exceeding service department

KPIs:

absorption, CSI, ELR, and technician productivity

• Mercedes-Benz or European brand experience a strong plus
• Demonstrated success building, leading, and retaining high-performing service teams
• Deep knowledge of warranty processes, manufacturer compliance standards, and fixed ops best practices
• Reynolds & Reynolds or CDK experience preferred
• Strong financial acumen
• able to read, interpret, and act on service department financials with confidence
• A leader who earns trust through consistency, integrity, and a genuine investment in their people
• A hospitality mindset
• you understand that service management is guest experience management

WHAT WE OFFER

• Income potential of $150,000
• $250,000+ annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Mercedes-Benz manufacturer training and ongoing professional development
• Career growth
• service managers at Swickard have a direct path to fixed ops director and multi-store leadership
• Employee vehicle purchase and service discounts
• The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure

WHY MERCEDES-BENZ OF WILSONVILLE

• Mercedes-Benz is one of the most prestigious luxury brands in the world
• and Wilsonville is a market with a loyal, high-value guest base to match
• This is a well-established store with strong volume, a tenured team, and real opportunity to elevate performance under the right leader
• Swickard is one of the fastest-growing dealer groups in the country
• ranked Top 5 in North America for reputation in the automotive industry
• We invest in our service managers
• with training, tools, and organizational support that removes roadblocks and enables elite execution
• Our HEART values
• Honor, Engage, Anticipate, Respond, Thank
• are the foundation of how we lead, hire, and serve
• A culture where great leadership is recognized, rewarded, and given room to grow This isn't a maintenance role. It's a builder's role. Mercedes-Benz of Wilsonville has the brand, the market, and the infrastructure to support a service manager who wants to lead at the highest level. We're looking for someone who takes ownership
• of the numbers, the culture, and the people
• and drives results that reflect the standard this brand demands. If you're a proven service leader who's ready to make your mark on one of the most respected luxury brands in the Pacific Northwest
• this is the opportunity you've been building toward.