Service Manager

Service Manager Kirby Smith paid holidays, long term disability, 401(k) United States, Texas, Clyde 12035 Interstate 20 (Show on map) May 11, 2026 Who We Are Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family! Service Manager Benefits Above-Average Industry Pay
Comprehensive Benefits Package (including Medical/Dental/Vision)
401K Plans with Company Match
Generous PTO Package/Paid Holidays
Short/Long Term Disability
Growth Opportunities
Paid Training
Family-Owned and Operated
Health and Wellness Service Manager Position Purpose Responsible for the Service Department's morale, safety, efficiency, and profitability while overseeing all branch service personnel, advising, and recommending changes or improvements. Service Manager Essential Functions Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Develops and achieves annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts, and equipment sales
Oversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including annual and quarterly performance reviews, training, safety, and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions, issues, and concerns
Ensures that proper communication channels, records, reports, and procedures are established and followed
Controls time spent on repairs to ensure maximum efficiency and productivity
Ensures that necessary shop tools and equipment are available and maintained in good order
Organizes and recommends training programs and meetings for staff, either as a company function or in conjunction with manufacturers' service representatives
Performs weekly evaluations on the performance of the service department against planned goals and objectives and adjusts accordingly, including WIP, Rental Turns, and Used Turns
Ensures the Service truck fleet is in proper mechanical and safe operating condition and supervises the economical use of vehicles in the performance of service work
Engages in the daily use and implementation of the company's organizational tools, ERPs, and support software
Maintains and fosters good working relationships with manufacturers' representatives
Acquires and maintains knowledge of all warranty programs of represented manufacturers. Works with warranty operations to ensure accurate and timely submission of warranty work and prompt follow-up on rejections and receivables
Supports and administers company policies and procedures as established
Monitors and oversees safety processes and procedures and promotes safety to all service employees. Initiates measures as necessary to ensure maximum safety of service employees
Performs other job-related duties as assigned
Ensures consistent and reliable on-site attendance Service Manager Minimum Qualifications High School or Equivalent
Five (5) years of experience as a Service Technician and two (2) years in a supervisory position
Ability to operate a motor vehicle, other vehicle, equipment, machinery, or power tools
Experience or training in best management practices and concepts, or the willingness and ability to obtain such training and apply it in an acceptable and approved manner
Exceptional Interpersonal skills and excellent communication skills Service Manager Physical Requirements Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
Physical ability to perform maintenance on equipment for extended hours with continual mounting and dismounting throughout the workday
Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition This is a safety-sensitive position We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.