Service Manager

Service Manager United Ag & Turf NE Hiring Location Rutland VT Who We Are United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service. United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning. What You'll Get Bonus Program Training through John Deere University A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match Referral Bonus Earned PTO Employee Assistance Program Paid Company holidays Company Paid Life Insurance Great Work/Life Balance Opportunities for advancement A chance to work for the best in the business

Job Type:

Full-time Schedule:

Monday - Friday 1st shift - Saturdays as needed United Ag & Turf NE is looking for a Service Manager who will be responsible for managing the operations of the Service Department at the branch to provide the highest level of external and internal customer satisfaction. You will work closely with other leaders and employees in the store to ensure building operations remain safe, secure, and well-maintained. What You'll Do Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction Resolves elevated customer issues as needed with a high level of customer service; escalating if needed Participate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location Assist in the development and execution of effective Service Department policies and processes Create annual branch Service Department forecast & goals, in alignment with financial & operational objectives Execute the Service Department's strategic & marketing plans and regularly review progress to ensure achievement of goals Effectively communicates with the Corporate Service Manager, branch Parts Manager and branch personnel Responsible for hiring, training and development of service personnel Complete performance reviews of service personnel and deliver appropriate corrective action and discipline as needed Ensure all department tools, equipment and vehicles are in good working order Identifies and develops new customer and business opportunities to achieve department growth Ensure a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed Back To Listings