Service Manager

Service Manager at ISG Partners Service Manager at ISG Partners in EAST NORWICH, New York Posted in about 22 hours ago.

Type:

full-time

Job Description:

Position Overview:

Manage the HVAC service department team and handles customer service interactions, reports, and repairs. The Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.

Essential Job Functions:

Provides direction and accountability for technicians, dispatchers, and service staff Provides and reviews Repair Quotes Ensures customer satisfaction and customer follow up Cultivates lasting relationships with customers and promoting new customers Maintains responsibility for profit and loss and annual sales revenues Promotes maintenance agreements Holds meetings for group training and one on one reviews Forecasts and manages manpower to meet ongoing customer and seasonal demands Provides technical support for technicians Ensures billing and invoicing is being performed correctly and accurately. Follows all procedures and protocols

Key Competencies:

Leadership and technical experience Outgoing personality that blends well with a fast-paced, goal-driven environment Good computer skills, knowledge of common office applications such as MS Word, MS Excel, and general software navigation Extremely organized with time management and exceptional follow-through abilities Highly motivated, flexible, and positive, professional demeanor

Required Education and Experience:

Five to seven years' Service Manager or Service Supervisor experience in the HVAC industry