Service Operations Coordinator

Service Operations Coordinator at Johnson Thermal Systems in Caldwell, Idaho, United States Job Description Service Operations Coordinator Caldwell, ID Full Time Mid Level Share (https://johnsonthermalsystems.applytojob.com/app/share/e5wZCF1BHq)

Summary:

? The Service Operations Coordinator ensures the efficient and effective functioning of the service department. This role involves coordinating field project activities, managing job site logistics, facilitating customer service interactions, and scheduling service visits. Acting as a central point of contact, the Coordinator bridges communication between customers, service technicians, and parts suppliers to ensure service requests are completed accurately and on time. ??

Accountabilities:

+ Develop clear and comprehensive field project plans and schedules + Support project managers and field technicians in defining project scope and objectives + Manage changes to project timelines, scope, and costs + Generate quotes for parts and services for out-of-warranty work + Gather detailed work request descriptions from customers via phone, email, or database access + Open service orders, schedule field service appointments, and coordinate necessary materials + Prepare MSOW (Method Statement of Work) reports for site work approval + Communicate repair requests and detailed instructions to field technicians + Identify and source correct parts for service work + Notify customers of additional service needs discovered during field work + Provide pre-planning and execution strategies for site schedules and scope + Offer accurate cost estimates and repair timelines to customers + Review service write-ups with customers to confirm required work + Ensure timely completion and invoicing of service orders + Create and track Return Merchandise Authorizations (RMAs) for warranty claims + Act as liaison between technicians and customers + Resolve escalated customer issues with professionalism and tact + Promote positive teamwork and collaboration with technicians and coworkers + Review field issues related to quality or workmanship and report findings to stakeholders + Assist with field project evaluations and continuous improvement initiatives + Perform other job-related duties as assigned

Required Knowledge/Experience:

+ Occasional travel to job sites required + High School Diploma or equivalent required + Minimum 3 years of relevant industry experience + Experience in power generation or industrial field service preferred +

Bac Job Posting:

JC291727203

Posted On:

May 13, 2026

Updated On:

May 13, 2026