Service Specialist

Job Title:

Service Specialist Job Description As a Service Specialist, you will be responsible for monitoring customer requirements through MRP or similar activities. You will analyze MRP data to place order requirements with Purchasing, ensuring timely delivery of needed products to our customers. You will determine customer requirements and expectations to recommend specific products and solutions, and initiate blueprint reviews to support this activity. When applicable, you will recommend alternate products based on cost, availability, or specifications. You will accurately process customer transactions such as orders, quotes, or returns, and coordinate with Purchasing to obtain accurate information from vendors relating to shipment dates and expected delivery dates. Responsibilities Monitor customer requirements through MRP or similar activities. Analyze MRP data to place order requirements with Purchasing. Determine customer requirements and expectations to recommend specific products and solutions. Initiate blueprint reviews to support customer requirements. Recommend alternate products based on cost, availability, or specifications. Accurately process customer transactions such as orders, quotes, or returns. Coordinate with Purchasing to obtain accurate information from vendors regarding shipment dates and expected delivery. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Process vendor receipts and packing lists. Provide accurate information regarding the availability of in-stock items. Proactively recommend additional items/product lines to customers to increase satisfaction and improve transaction profitability. Essential Skills 1-3 years of sales/customer service experience. Proficiency in Microsoft Office. Strong communication and soft skills. Additional Skills & Qualifications 2+ years in manufacturing experience. 2+ years working with fasteners. Why Work Here? Working here means joining a family-owned business with a legacy since 1977. Enjoy excellent benefits including health insurance, dental insurance, company-sponsored 401k, paid vacations, and holidays. You'll find growth opportunities as the company expands its business with multiple customers. Benefit from quarterly bonuses and annual reviews for salary raises. Work Environment Join a team of 110 employees in a decent-sized facility where you will work with MRP systems, ERP systems, and Microsoft Office. The work environment is customer service-oriented, with a focus on inside sales, account management, and hardware support. Job Type & Location This is a Permanent position based out of Harwood Heights, IL. Pay and Benefits The pay range for this position is $60000.00 - $70000.00/yr. Health Insurance Prescription Drug Insurance Paid (personal)Time Off Paid Vacation Paid Holidays 401k with 3% match Dental Insurance Vision Insurance Life Insurance Health Savings Account available Employee Assistance Program Workplace Type This is a fully onsite position in Harwood Heights,IL. Application Deadline This position is anticipated to close on May 15, 2026. About Aerotek We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.