Service Writer / Parts Coordinator / Administrative Assistant

About Westside Equipment Westside Equipment is a fast-growing equipment rental, repair, sales, and commercial fleet leasing company based in Woods Cross, Utah. We support contractors and businesses across the Wasatch Front with reliable equipment, expert repair services, vehicle and equipment sales, and full-service fleet leasing solutions. We operate on EOS (Entrepreneurial Operating System) principles and uphold our core values of Resilience, Integrity, and Above & Beyond in everything we do. Position Summary The Service Writer / Parts Coordinator / Administrative Assistant plays a critical role in keeping shop, field, and office operations running efficiently. This position is responsible for opening and managing service work orders, coordinating parts, Invoicing and documentation, and acting as the communication bridge between customers, technicians, and vendors. This position is ideal for someone who is detail-oriented, dependable, and thrives in a fast-paced environment. Key Responsibilities Service Writing & Customer Communication Open, track, and close service work orders Communicate repair status, approvals, and timelines Document customer concerns and technician notes Coordinate scheduling for shop and field service Parts Coordination & Inventory Support Source and order parts Communicate with vendors on pricing and availability Track parts orders and delivery Assist with parts inventory organization Technician & Shop Support Liaison between technicians and customers Ensure accurate work order details Help prioritize workflow Support labor and parts billing accuracy Operations & Systems Maintain service records and documentation Assist with maintenance and warranty tracking Support EOS tools and departmental tracking Coordinate across departments Office Oversee daily office operations, supplies, mail, and vendor coordination Maintain clean, organized, and efficient office and reception areas Manage filing systems and digital document organization Administrative Support Answer phones, greet customers, and route inquiries Assist with scheduling, meeting coordination, and calendar management Prepare internal forms, reports, quotes, and company documents Operations & Workflow Support Assist with rental agreements, work orders, fleet documents, and customer accounts Track registrations, renewals, subscriptions, and internal reminders Help update and maintain EOS tools including To-Dos, Scorecards, Rocks, IDS, and Accountability Charts Required Qualifications 2+ years service writing or parts coordination experience Administrative / Office experience Proficiency with Google Workspace (Sheets, Docs, Calendar) and general office software Strong organizational and communication skills Ability to multitask in a fast-paced environment Preferred Qualifications Heavy equipment or fleet service experience Familiarity with relevant parts vendors Experience with QuickBooks, CRM platforms, or rental/fleet software

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person