Shift Manager

Location

KFC 701 NW

119th St, Miami, FL 33168 | E320105, Miami, FL Career Area General Manager Date Posted 09/08/2025 Job ID #5445

Job Summary:

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you'll be the captain of the ship during your shift! You'll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you're passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities:

Supervise Shift:

You'll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.

Team Leadership:

Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.

Customer Service:

Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.

Food Safety:

Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.

Cash Handling:

Handle cash registers, process payments, and maintain accurate records.

Inventory Management:

Keep track of inventory levels, order supplies as needed, and manage stock rotation.

Shift Reports:

Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.

Training:

Train new team members on company policies, procedures, and customer service standards.

Problem-Solving:

Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.

Cleanliness:

Ensure the restaurant is clean, organized, and presentable at all times.

Promotions and Specials:

Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications Qualifications:

Experience:

Previous restaurant or fast-food experience preferred.

Leadership Skills:

Ability to lead and motivate a team effectively.

Communication:

Excellent verbal communication skills.

Adaptability:

Thrive in a fast-paced environment and adapt to changing circumstances.

Availability:

Flexible availability, including evenings, weekends, and holidays.

Food Safety Certification:

Preferred but not required (can be obtained on the job). KFC Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, military status, or any other basis protected by applicable federal, state or local law. An offer of employment may be contingent upon a satisfactory background check and proof of employment eligibility. Restaurant-specific positions are available at both corporate and franchised KFC locations. Those applying for a position with a franchisee or licensee of KFC are not applying for to work at KFC Corporation or any of its affiliates. Franchisees and licensees are independent business owners and employers who are responsible for their own employment practices, including setting their own wage and benefit programs.