Shift Supervisor

Shift Supervisor

KFC - 3.4

Holyoke, MA Job Details 1 day ago Qualifications Food safety management Quality assurance within food and beverage industry Guest relations Inventory management Customer service Shift management Managing hospitality teams Mid-level Sanitation procedures Team development Supervising experience Decision making Cleaning Cash management Training & development Crew management Leadership Communication skills Safety protocol implementation Overseeing training Food service management Full Job Description Location 2241 N. Hampton St,, Holyoke, MA Career Area Shift Supervisor Date Posted 02/10/2026 Job ID #

P1-1697158-1

Responsibilities:

Team Leadership:

Foster a respectful and collaborative team environment by effectively communicating shift priorities, goals, and results. Support the training and development of crew members, providing coaching and feedback as needed.

Operational Excellence:

Ensure adherence to KFC's operational standards, including food safety and quality. Manage food preparation and cleaning processes with speed and accuracy.

Guest Experience:

Deliver exceptional customer service by ensuring friendly interactions, maintaining cleanliness, and serving hot and fresh meals.

Decision-Making & Problem-Solving:

Quickly assess and resolve operational challenges that arise during the shift, ensuring smooth restaurant operations.

Inventory & Cash Management:

Monitor product levels and minimize waste while ensuring accurate cash handling procedures.

Safety & Compliance:

Enforce safety and sanitation guidelines, ensuring compliance with local regulations and KFC's standards.

Performance Tracking:

Monitor team performance, identifying areas for improvement and recognizing achievements.

Qualifications:

Previous experience in a supervisory or leadership role within the food service industry. Strong communication and interpersonal skills. Ability to manage multiple tasks in a fast-paced environment. Commitment to upholding KFC's standards and values. KFC Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, military status, or any other basis protected by applicable federal, state or local law. An offer of employment may be contingent upon a satisfactory background check and proof of employment eligibility. Restaurant-specific positions are available at both corporate and franchised KFC locations. Those applying for a position with a franchisee or licensee of KFC are not applying for to work at KFC Corporation or any of its affiliates. Franchisees and licensees are independent business owners and employers who are responsible for their own employment practices, including setting their own wage and benefit programs.