Site-Based Program Analyst

Site-Based Program Analyst at Vertiv Corporation Site-Based Program Analyst at Vertiv Corporation in Westerville, Ohio Posted in about 16 hours ago.

Job Description:

Job Description Position Summary:

Build and maintain data tracking tools and KPI dashboards to provide visibility into Preventive Maintenance (PM) performance, Service Request (SR) management, and inventory accuracy across site-based operations Translate the Site-Based Service Playbook into structured workflows, standard work, and execution guides to ensure consistent and scalable service delivery Develop and support onboarding frameworks, training programs, and operational documentation to enable Site-Based Supervisors and teams to execute effectively Maintain centralized documentation, reporting, and process standards to ensure alignment, consistency, and continuous improvement across the Site-Based Services program

Responsibilities:

Development and maintenance of KPI tracking tools to support monitoring of PM completion, SR closure timelines, and inventory accuracy Creation and ongoing management of KPI dashboards and reporting tools to support weekly and monthly performance reviews Translation of Site-Based Playbook processes into structured workflows, standard work, and role-based execution guides Identification and resolution of gaps between documented processes and actual operational execution Development and standardization of site onboarding workflows, including system readiness, sub-inventory setup, and service center configuration Creation and maintenance of onboarding frameworks, readiness checklists, and execution timelines for new site implementations Design and continuous improvement of onboarding and training programs for Site Support Specialists, including structured ramp plans and role-based training paths Maintenance of a centralized knowledge library, including SOPs, work instructions, and process maps, ensuring alignment with operational execution Analysis of KPI data and operational trends to identify process improvement opportunities across scheduling, PM execution, SR management, and inventory control Recommendation, documentation, and tracking of continuous improvement initiatives to enhance operational efficiency and consistency Support of Site-Based Supervisors through data visibility, reporting, and standardized process tools, enabling effective execution and performance management

Qualifications:

Technical education or relevant experience (degree preferred but not required) Strong analytical and problem-solving skills Excellent written and verbal communication skills Proficiency in Microsoft Office Suite, particularly Excel Ability to translate complex processes into structured workflows and standard work Strong organizational skills and attention to detail 2-5 years of experience in operations, analytics, service coordination, or process improvement functions Additional /

Preferred Qualifications:

Experience with KPI tracking, reporting, or dashboard development Experience in service operations, scheduling, or inventory management environments Familiarity with process improvement methodologies and standardization practices

Physical & Environmental Requirements:

Disciplined and highly structured with strong attention to detail Ability to work in a process-driven, data-focused environment Strong organizational and documentation skills Ability to collaborate effectively across multiple teams and functions Ability to positively interact with all levels of the organization

Time Travel Needed:

Minimal About the Team Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.