Site Manager - Automotive

TRIGO Global Quality Solutions has several immediate openings for a Site Manager position to support the Dundee and Trenton, MI. area. Overall Purpose of a Site Manager Ensure client overall satisfaction by addressing their needs quickly and effectively Optimize site performance and efficiency Organize & coordinate teams at site level to fulfill jobs/work orders, manage the site teams and ensure good social climate on the site/sites Prepare sites and teams for Technical resource requirements Support and contribute to the company Quality Policies & QMS Responsible for managing performance to meet all customer required KPIs May Report to Either GM/Director of Operations/Regional Manager Responsibilities of a Site Manager Client relationship & Business development Be the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management) Ensure clear and transparent communication to the client Develop business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation) Provide the sales teams with site information on new client opportunities and insight for the quotations Monitor competition (services, prices, etc.) at the site level Develop and maintain positive relationship with all 3rd party supplier representatives Operations Estimate job/mission costs as accurately as possible Manage space allocation and maintain physical facility as required Monitor the regions financials to ensure progress toward set organizational goals Monitor regions contracts/missions for proper documentation/information Provide quality inspection and auditing results with suggestions and council from the customer quality manager using measuring tools and record of data Provide all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information Ensure all operational management tools, and monitoring tools are up-to-date, with accurate information Ensure compliance with established KPI's Implement continuous improvement to optimize services provided and site efficiency Demonstrates commitment to reduce the risk of workplace accidents Comply with local, customer and company Health & Safety legislation, laws, and policies Mitigate nonconformance risk at site Organization & management Ensure staff availability and qualifications to perform the jobs Develop, retain, and manage teams Partner with recruiting to maintain proper levels of staff, considering turnover and new business Motivate employees to perform job tasks that meet or exceed the customer and company expectations Partner with Human Resources for counseling's and disciplinary actions at site Technical Analyze technical requirements for customers jobs (existing or upcoming) Identify technical resources when needed to anticipate and fully address client needs Support development of technical expertise at the site level Ability to read blueprints, automated measuring equipment, and factory flow as required Other Any other duties as assigned Knowledge, skills, abilities Hard skills Full proficiency in local language Proficiency in English Computer skills - Microsoft Office (basic Microsoft Excel and PowerPoint proficiency) and Outlook Work Instruction Writing Communication (written and verbal to customers and employees), organizational, interpersonal, and time management skills Attention to detail and job diligence Proven ability to manage projects to successful completion Other Industry specific software experience preferred, but not required Ability to travel as required (up to approx. 50%)