Economic Stability Supervisor

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health Lead a vital part of Louisiana's Economic Stability and Self-Sufficiency Office and make a direct impact on the lives of residents in your parish or district. In this supervisory role, you will oversee Social Service Analysts and Economic Stability Specialists, ensuring the accurate and timely delivery of critical benefits programs such as SNAP, DSNAP, LaCAP, and Family Independence Temporary Assistance. This position offers the opportunity to guide a talented team, resolve complex client and staff issues, and help safeguard federal and state funding while advancing the mission of supporting economic stability for Louisiana families. Six years of economic stability social services experience; OR Six years of full-time work experience in any field plus three years of economic stability social services experience; OR A bachelor's degree plus three years of economic stability social services experience; OR An advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

Supervise Social Service Analysts and Economic Stability Specialists, including training staff, resolving disputes, approving leave, and conducting performance evaluations. Lead the resolution of client complaints and staff conflicts, conducting interviews and investigations as needed. Review subordinate work and cases for accuracy, timeliness, and completeness in determining eligibility for DSNAP, SNAP, LaCAP, Family Independence Temporary Assistance, Kinship Care Subsidy, and STEP program benefits. Ensure accurate data entry and maintenance on automated systems, including LITE, NAC, PESE, FileNet, and OnBase, and verify appropriate documentation and clearances have been completed. Identify error trends, develop corrective action plans, and provide individualized staff training as needed. Provide policy guidance and interpretations to staff, staying current on program regulations, updates, and training requirements. Develop, analyze, and present statistical and management reports to inform office operations, staff development, and process improvements. Build and maintain relationships with community partners to connect clients to services, strengthen support networks, and improve referral processes. Maintain readiness for disaster response, including activating staff calling trees and assisting with DSNAP eligibility during declared emergencies. Represent the office in community outreach, public forums, and events to increase awareness and participation in economic stability programs.

Position-Specific Details:

Location:

Medical Vendor Administration / ES Lake Charles Region 5-FSA 3 (ES

TRI-REGION 3

) /

Calcasieu Parish Appointment Type:

This position may be filled as a Probationary appointment, Promotional appointment , Job appointment (temporary appointment that may last up to 48 months) or Detail to

Special Duty, Cost Center:

3052130105 Position Number(s): 50689335

Compensation:

This position is eligible for the following Special Entrance Rates (SER): Economic Stability Supervisor - $24.35 hr / $ 1,948.00 bi-weekly, as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. • Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Patricia Walker Patricia.

Walker.

DCFS@la.gov LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here . LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.