Escalation Specialist

Description Hi Ryan

• I incorporated both JDs along with our role and leveling guidelines for logistics coordinators at Amazon and came up with the following: Shipper Support Case Specialist (L3)

Location:

AZA1

Building, Tempe Schedule:

Monday

• Friday, 8:30 AM
• 5:00

PM Position Type:

Contract to

Hire Job Overview:

Join Amazon's Shipper Support Case Team to provide critical support to vendors and sellers utilizing Amazon's Inbound Transportation Services. In this role, you'll resolve operational challenges, ensure service quality, and maintain excellent relationships with Amazon's extensive shipper network.

Key Responsibilities:

Process and resolve shipper support cases through our proprietary communication platform Research and resolve missed pickup issues and other transportation disruptions Maintain case resolution goal rate Conduct proactive outreach calls when necessary Document case resolutions and maintain accurate records for continual improvements Collaborate with carriers and vendors to ensure successful freight pickup and delivery Apply critical thinking skills to solve complex logistics challenges Skills customer service, Excel, written communications skills, logistics, transportation, account management, inventory, supply chain, freight Top Skills Details customer service,Excel,written communications skills

Additional Skills & Qualifications Basic Qualifications:

Strong analytical and problem-solving abilities Excellent written and verbal communication skills Basic computer proficiency, including experience with spreadsheets and data filtering Ability to work independently and think critically Strong attention to detail and accuracy Customer service orientation

Preferred Qualifications:

Familiarity with transportation terms and supply chain concepts Experience with AI and Large Language Models Previous experience in logistics, banking, insurance, or related fields requiring data analysis Experience in roles requiring verification and validation of information Track record of career growth in previous positions

The Ideal Candidate:

We're looking for "thinkers" who can: Go beyond following instructions to find creative solutions Connect dots and scale up solutions Handle ambiguous situations with confidence Maintain high accuracy while meeting productivity goals Build effective relationships with vendors and carriers Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and Benefits The pay range for this position is $22.00

• $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ.

Application Deadline This position is anticipated to close on May 27, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.