Traffic Monitoring Center Specialist AECOM
7 Atlanta, GA Job Details Full-time 1 day ago Benefits AD&D insurance Employee stock purchase plan Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Retirement plan Qualifications Call center experience Data analysis skills Mid-level High school diploma or GED Dispatching IVR Data entry 2 years Full Job Description Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is seeking a TMC Specialist to be based in Atlanta, GA. Transportation Management Center (TMC) Specialists provide support and backup to TMC Operators to supplement necessary functions, to address short term needs, and to achieve optimal performance. TMC Specialists perform event /incident analysis and provide solutions for congestion. TMC Specialists are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events; develop and deploy Dynamic Message Sign (DMS) messages in response to roadway events; and conducting express lane reversals. TMC Specialists shall analyze data; communicate, coordinate, and collaborate with other TMC staff, Department personnel, and partner agencies; and assist staff in the execution of traffic management plans (TMP) for emergency or high-level events. The routine responsibilities of this position include, but are not limited to: Review confirmed posted incidents and if necessary, modify or create DMS messages. TMC Specialists will place appropriate messages on the 511ga.org website and 511 Interactive Voice Response (IVR) system. Prepare text and record spoken messages on the 511 IVR system for all types of events as needed. Where construction projects are planned, prepare necessary DMS messages, and update DMS messages as needed to include alternate routes and expected delay times as appropriate. For major events and weather events, prepare appropriate messaged for DMSs and update messaging as needed to include alternate routes and expected delay times as appropriate. Continually monitor traffic conditions statewide and anticipate problem areas. Devise methods to alleviate congestion, post appropriate messages to DMSs, identify congestion countermeasures that can be put into place. Support emergency operations such as severe weather events. Perform all aspects of express lane reversal operations. Adhere to TM Operations Standard Operating Procedures (SOP), Standard Operating Guidelines (SOG), and Manuals. Ensure all Traffic Interruption Reports (TIR) for construction events contain accurate information and are entered, monitored, and closed in a timely manner. Support special events that generate high concentrated traffic such as, but not limited to, sporting events, political rallies, religious gatherings, etc. Capable of performing all TMC Operator duties. Monitor ramp meter operation and make changes to timing plans based on observed operation and current traffic conditions. Undertake periodic recurrent training and performance evaluation testing. Support requests from management to analyze traffic data and assist with the development of performance measures under guidance. Other ad-hoc initiatives as assigned by the Project Management Team. Qualifications
MINIMUM REQUIREMENTS
HS and 2 years of relevant experience or demonstrated equivalency of experience and/or education. Must pass a State and Federal criminal history/security background check. Must pass a pre-employment drug screen. Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.
PREFERRED QUALIFICATIONS
Experience in Call center, customer service, 911 Operator or dispatching preferred. Data Entry Skills. Knowledge of State Routes and Interstates throughout the State. Additional Information This position does not include sponsorship for United States work authorization. This position does not include relocation benefits. This is NOT a remote position, but located on the client site locations. Opportunities for overtime hours and pay are also available. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About
AECOM AECOM
is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public
- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle
- from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects
- both in your local community and on a global scale
- that are transforming our industry and shaping the future.
With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
