Program Support Specialist

Program Support Specialist Triumph Services, Inc. - 2.4 Birmingham, AL Job Details Part-time | Full-time $15 - $19 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Life insurance Qualifications Disability support services Working with individuals with neurodevelopmental disorders Bachelor of Science Driver's License Bachelor's degree Direct support Typing Working with individuals with intellectual disabilities Bachelor of Arts Workforce development

Negotiation Full Job Description Triumph Services/Autessence Job Description Program Support Specialist Location:

Birmingham, AL Reports to:

Assistant Executive Director Travel:

Local travel required

Classification:

Full-Time;

Non-Exempt Minimal Qualifications:

Minimum of one (1) year in Supported Employment (preferred) BS/BA degree preferred Experience working with individuals with learning/developmental disabilities Excellent written and verbal communication skills

Key Competencies:

Goal oriented mindset High level of confidentiality Ability to uphold and demonstrate Triumph's Policies & Procedures Strong ability to multi-task

Relationship Management Professionalism:

Conducting oneself with responsibility, integrity, accountability, and excellence. Communicating effectively/appropriately and always finding a way to be productive. Supportive Employment (taking cases on an as needed basis): Develops effective job coaching and employment plans according to the required Milestones from

ADRS:

Communicates with individuals' served to understand goals/ambitions; Assists individual to discover and overcome personal barriers and set goals; Assesses the strengths of the individual served and teaches them to use strengths effectively Conducts assessments of individual's skills and abilities and provides feedback to individual Attends weekly Support Team meetings and meets with Executive/Assistant Executive Director as needed to discuss any identified issues that may have a negative impact on Triumph Services. Punctual for all scheduled meetings Understands/Abides by Triumph Policy & Procedures and serves as a role model for other staff members Treats all staff and individuals served with respect Understands and abides by all HIPAA standards Attends at least one (1) conference/workshop related to the field of developmental disabilities, supported employment, etc. annually. Determines individual's rehabilitation needs through work-based assessments of the individual's abilities, preferences, and functional limitations. Meetings should be scheduled at community locations. Contacts individual within three (3) business days of assignment. Interview/assess individual to determine desires and challenges Within 30 days of initial interview, completes a minimum of two (2) situational/skills assessments in a community setting in an integrated work environment, not within an agency/provider/facility. Obtains approval from Vocational Rehabilitation Case manager and documents in individual's file the approval (by ADRS) in cases where an individual requires completion of an assessment in a segregated environment that is not community based. Weekly notes must be typed and assigned to employee's folder on Shared drive no later than Monday noon of the next week. Within 30 days of initial interview, completes narrative report which must include information gained in the situational assessment combined with current consumer intake information. Narrative report must include the following documentation: Soft Skills Inventory Performance Skills Inventory Skills Inventory List Sends report to Assistance Executive Director and Program Quality Coordinator Assists individuals with obtaining employment: Provides coaching in effective job search techniques. Guides individuals in learning to complete job tasks Helps individual in the development of motivation and skills; Develops and implements effective coaching strategies to help individual overcome employment related challenges Teaches individuals served how to use job-related tools, instruments, and equipment correctly (if required) Conducts mock interviews with the individual to practice interview skills. Assists individual with resume. Finds employment opportunities for individual in a competitive integrated setting that matches the Individualized Plan for Employment (IPE) vocational goals. Provides education and support to employers as agreed upon by clients which may include negotiating job accommodations and follow-along contact with the employer. Attends all interviews with the individual (unless specified otherwise by the individual) and transport individual to interview if needed. Meets with individual within one (1) week prior to job start. Meets with individual within three (3) days after start. Contacts individual at least once per week. Provides intensive job-coaching services to the individual to assist the individual with learning the functions of the job. Prior to job acceptance, consults with ADRS Case Manager if the individual desires to accept an offer for employment which differs from the IPE originated by ADRS. Weekly notes must be typed and assigned to employee's folder on Shared drive no later than Monday noon of the next week. Completes required forms/ checklists/reports after the individual has completed three (3) work shifts. VR Employment Report Job Analysis Report Sequence Job Duties Form (if needed) Submits completed typed required forms to the Assistant Executive Director and Program Quality Coordinator on the day completed. Provides supports for and monitors job retention/stabilization Assesses client's vocational functioning on an ongoing basis utilizing background information and work experiences. Provides education and support to client's family members with client's permission. Ensure individual has received the supports necessary to perform their job duties satisfactorily. Provides job coaching weekly or as needed. Contacts individuals weekly for a "check-in" if no job coaching is required. Weekly notes must be typed and assigned to employee's folder on Shared drive no later than Monday noon of the next week. Completes typed required report/documents after fourteen days of individual successfully on the job. Employer Evaluation Employment Hours/Verification Individual Satisfaction Form Narrative Report Extended Services Plan Undated VR Employment Report Obtains Individual's signature on report at least three (3) days before the report is due. Submits completed typed report to Assistant Executive Director and Program Quality Coordinator Contacts Individuals Served Attempts to contact all individuals in caseload a minimum of every ten (10) days. Monitors and evaluates progress. All contacts, phone calls, email or texts must, must be documented in individual's notes Provides timely interventions returning phone calls and reacts to situations timely manner but no less than 24 hours or the next business day Prepares for closure of individual's case Ensures individual meets all the criteria to be considered "rehabilitated by the ADRS Counselor Follows up with employer about the individual's performance. Contacts individual at least twice a month for follow-up Completes a Long-Term Support form and schedules a meeting to potentially transfer services. Weekly notes must be typed and assigned to employee's folder on Shared drive no later than Monday noon of the next week. Completes typed required report/documentation once individual has worked a full 90 days. Employer Verification Report Consumer Job Satisfaction Form Updated VR Employment Report Submits completed typed report to Assistant Executive Director and Program Quality Coordinator. Contacts ADRS Case Manager Provides notification either by phone/email to ADRS Case Managers of any substantial changes (positive/negative) with the individual served. Documents the contacts in the individual's file. Communicates to the ADRS Case Manager and the Assistant Executive Director any difficulty in contacting an individual served or anyone affiliated with an employment location Contact Employers Visits in person with employers about job loss or job problems within 24 hours or next business day. Develops Employer Leads Conduct a minimum of one (1) employer contacts per quarter with need potential employers. •This will be evaluated and potentially amended for 2024 Determines needs of the business, describes support offered by

Triump Service Employment Support Life Coaching/Social Support:

Supports and/or counsels individuals through personal and/or career challenges. Helps guide individuals to reach their goals. Assists individuals in different areas of their life but, because everyone is different, so will their goals. Represents individuals receiving services through Triumph in a positive manner to potential employers. Schedules times to contact participants and employers as services agreed upon in the service agreement or contracts/grants monthly or as required. Educates potential employers about the benefits of hiring individuals with disabilities. Supports individual in understanding their needs and advocating in the work environment. Ensures that individuals understand and agrees on his/her career goals. Supports the individual is making decisions about current job by discussing the job or meeting with the employer, or other means when necessary. Punctual for all scheduled visits and stays approximately sixty (60) to ninety (90) minutes, unless more time is agreed upon in the Service Agreement or by the Support Team. Supports individuals in understanding their needs and developing formal goals through Person-Centered Planning process or informal goals through observations and dialogue during Life Coaching visits. Ensures the individual understands and agrees upon the objective to address during Life Coaching. Supports individuals in evaluating their actions and determining if these actions support developed objectives. Supports the individual in measuring progress towards meeting his/her goals through documentation on progress notes. Praise/Encourage/Challenge individuals on a regular basis for progress towards meeting goals. Accompanying individuals on appointments to serve as an advocate, assisting the individual served in asking questions, or to provide support/security to the individual. (As needed or requested by the individual) Partners with individuals served to plan the monthly social calendar with a emphasis on activities that build community integration, the development of appropriate social skills, and potentially expands peer groups. Attends most planned social activities, unless an emergency arises, to provide consistency. Life Coaching Schedules regular visits with the individual at a frequency agreed upon in the individual's Service Agreement. Attends all scheduled visits, unless an emergency arises, at which time the Life Coach notifies the Director of Clinical Services. The Life Coach notifies the individual and determines if he/she would prefer to reschedule the visit or have another Staff Member conduct the session.. Is punctual for all scheduled visits, and stays approximately one to one and a half hours, unless more time is agreed upon in the Service Agreement or by the Support Team. Supports individuals in understanding their needs and developing formal goals through the Person Centered Planning Process or informal goals through observations and questioning during a Life Coaching visit. Ensures that the individual understands and agrees on the goals to address in Life Coaching. Supports individuals in looking at their actions and determining whether or not these actions are supporting the developed goals. Supports the individual in measuring progress towards meeting his/her goals through documentation on progress notes. Praises and encourages individuals on a regular basis for progress towards meeting goals. Accompanies individuals on appointments to serve as an advocate, assist the individual in asking questions, or simply to provide support and security for the individual. Provides feedback to the Support Team and at Staff Meetings on each individual served. Returns phone calls/emails to individuals served in Triumph. Social Activity When assigned, attends planned after work social activities. Time can be flexed. Supports individuals in developing their interests and identifying others with similar interest to plan activities outside of Triumph's scheduled social events. Notifies Executive Director of any incidents Any incidents of injury, suicidal thoughts/behaviors, self-injurious thoughts/behaviors exhibited by individual must be reported by phone as learning of the incident. A written Incident Report should be completed by the next business day. Returns phone calls/emails to family members/other support persons as needed in response to an incident. Policies and Procedures Abides by all organizational policies and procedures Performs other duties as assigned

Job Types:

Full-time, Part-time Pay:

$15.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off

Education:

Bachelor's (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person