CAREER SERVICES MANAGER

JOB SUMMARY

The Career Services Manager will supervise the day-to-day operations of the Career Center operations at Goodwill in their assigned region. This position monitors program performance and provides leadership to field staff under the direction of the Director of Career Services. Will oversee programs and initiatives aimed at helping individuals achieve meaningful employment and career growth. This role focuses on supporting job seekers through counseling, training, job placement, and retention services, aligning with Goodwill's mission to empower individuals through the power of work. Provide leadership and support to multiple Career Centers and related initiatives, including job search and job search preparation, community & employer outreach in coordination with other Goodwill programs. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

DUTIES AND RESPONSIBILITIES 1.

Plan, develop, and manager career services programs, including training workshops, job fairs, and employer partnerships. Understand the use of JOFI and other job assessment tools and able to train subordinates. This duty is performed weekly, about 40% of the time. 2. Ensure and maintain accurate documentation of program operations and services including, but not limited to, documentation required for participant files, internal support systems, compliance, and electronic records. This duty is performed daily, about 10% of the time. 3. Ensure team makes appropriate referrals to other Goodwill programs, ensuring key organizational outcomes are achieved. This duty is performed daily, about 10% of the time. 4. Conducts research and/or needs assessment to determine areas requiring additional resources and new program implementation. Have a working knowledge of Opportunity Accelerator (OA) and the ability to train subordinates. This duty is performed daily, about 10% of the time. 5. Recruit, hire, and supervise qualified personnel. This duty is performed as needed, about 15% of the time. 6. Ensure the operational safety of all program participants, staff, and customers, as well as any Goodwill resources; ensure participant rights, including confidentiality. This duty is performed daily, about 5% of the time. 7. Ensure timely and accurate performance evaluations for all program staff; prepare and implement annual individual training plans (ITP) for self and all program staff, addressing work-related skills and professional development. This duty is performed as needed, about 5% of the time. 8. Drafts policies and procedures for program implementation and service delivery. This duty is performed as needed, about 1% of the time. 9. Monitors progress of program objectives that affect the quality and level of services provided and the program's success. Provide career counseling and job-readiness training to program participants. Track client progress and provide follow-up support to ensure job retention and career adancement. This duty is performed monthly, about 5% of the time. 10. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with coworkers and management. Maintain accurate records of program activities and participant outcomes. Prepare reports for internal stakeholders. Ensure adherence to funding guidelines and organizational policies. This duty is performed daily, about 5% of the time. 11. Establish relationships and maintain contact with employers to promote employment or advancement for eligible job seekers. This duty is performed daily, about 30% of the time. 12. Provide oversight of workshops, job fairs, and other career development events according to the operating and marketing plans. This duty is performed as needed, about 10% of the time. 13. Perform any other related duties as required or assigned. Participate in local advisory boards and associations related to trade, as assigned. Willingness to learn and respect the needs of persons with mental illness, disabilities, past incarceration, and/or other barriers to employment. Demonstrated ability to effectively present information and respond to questions from employers, clients, supervisors, and the general public. Ability to travel within Goodwill's designated region as required.

COMPETENCIES/SKILLS

Intermediate:

Spreadsheet, Word Processing/Typing Basic:

Database, Presentation/PowerPoint, team building and management, case management tools

EXPERIENCE

Background and experience in such fields as a career counselor, career coach, career advisor, career specialist, career or case manager, career guidance counselor, high school career or guidance counselor, job coach, workforce coach, school counselor. Equivalent of a four year college degree, plus 3 years related experience and/or training.

EDUCATION CERTIFICATION/ LICENSES

Valid Driver's License Preferred:

Career Development Facilitator Certificate Global Career Development Facilitator Certification Other Information

MANAGE PEOPLE

Yes

REPORTS TO

Director