Student Success and Advocacy Coordinator

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Job Title:

Student Success and Advocacy Coordinator Job Family:

Professionals Full-Time/Part-Time:

Full time

Compensation Grade:

6

S Pay Type:

Salary Department:

Student Success Coordinators Job Summary:

The Student Success and Advocacy Coordinator's primary role is to facilitate the effective functioning of individual students struggling in the college environment by using resources both within and outside the University. The Coordinator will manage student concerns through a variety of non-clinical interventions, referrals and follow-up services in collaboration with other University departments or individuals, community agencies, parents or guardians, and stakeholders in the students' success. The Coordinator is integral to the vision, mission and values of Furman University and its pillars: belongingness, health and wellbeing, student success, engaged learning and campus vibrancy/social life. The position is full-time, ten months and reports to the Associate Dean of Student Success and Wellbeing.

Job Description:

Responsibilities:

Student Success/Case Management:

75% Provides support to students through a variety of non-clinical interventions, referrals and follow-up services in collaboration with other University departments or individuals, community agencies, parents or guardians, and stakeholders in the students' success. Participates in collaborative meetings with campus partners to support University-wide retention efforts. These campus partners may include Academic Assistance, Alcohol & Drug Education, Athletics, the Center for Interpersonal Connections, Trone Center for Mental Fitness, Accessibility Resources, Financial Aid, the Earle Student Health Center, Housing and Residence Life, Spiritual Life, Student Life and Student Conduct. Assists students returning from hospitalization to engage with appropriate support services and to coordinate elements of the student success plan. Serves as a resource for students, families and university staff in crisis situations to support student success and wellbeing. Serves as a primary member on the University's Student Intervention Team ("SIT") and maintains appropriate documentation. Maintains records as necessary to document and monitor the case management process and ensures appropriate utilization of services and facilitates continuity of care. Provides consultation to students and families regarding referral to university and community resources, interpreting University policy and facilitating family support.

Advocacy:

10% Trained to serve as a support person for students in the Title IX sexual misconduct resolution process. Serves as a student advocate when necessary.

Collaboration:

10% Establishes working relationships with community resources (i.e., physicians, therapists, psychiatrists, life coaches, hospitals). Maintains a directory of community resources available to students. Encourages and facilitates referrals to the Trone Center for Mental Fitness for students who need mental health support beyond the scope of practice. Completes performance review process with supervisor and employees to understand job performance expectations and how they fit into the department and University goals. Performs other duties as assigned by supervisor in support of the goals and objectives of the Division of Student Life, and the University. The intent of this job classification description is to provide a representative summary of the types of duties and responsibilities that will be required of positions in this classification and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically present in this description.

Relationships:

Daily contact with members of own work unit and immediate supervisor to plan, coordinate, problem-solve, present information and suggestions related to mutual goals. Daily contact with students, faculty, staff and parents to influence, motivate or persuade parties to obtain desired results. Issues may involve disagreements or controversial matters. Frequent contacts with other professionals to plan, coordinate, problem-solve, present information and suggestions related to mutual goals. Responsibility for

Final Decisions:

Tasks involve interpretation of data and/or procedures to address problems or situations that are not clearly defined. Work involves non-routine/diverse work not defined by procedures. Errors may cause delays in a particular phase of work or result in losses of time or expenditure and may have important effects in internal relationships.

Reports To:

Associate Dean of Student Success and Wellbeing Work is performed independently except where the interpretation of law, policy, rule, complex procedure or request for exception is required.

Education/Skill Requirements:

Master's degree in Higher Education, Student Affairs or applied health care field such as social work, counseling, psychology or nursing required. Licensed or license-eligible in field of practice preferred. Experience providing case management, consultation, crisis intervention, emergency response and/or outreach in a university, community mental health, social services, or health care setting. Working advanced knowledge of fundamental fairness requirements and familiarity with FERPA, HIPAA and ADA compliance preferred. Excellent organizational, communication, and interpersonal skills required. Strong problem solving and conflict resolution skills required.

Work Conditions:

Work is performed under usual office conditions. Some limited evening and weekend hours required.

Education Requirements:

Certification Requirements:

Job Posting End Date (if date is blank, posting is open ended): Welcome to Furman University Employment Opportunities! Furman University is a selective private liberal arts and sciences college committed to helping students develop intellectually, personally, and interpersonally and providing the practical skills necessary to succeed in a rapidly-changing world. Furman professors are exceptional teacher-scholars who mentor undergraduate students within a campus community that values and encourages diverse ideas and perspectives. Our strategic vision, The Furman Advantage, promises students an individualized four-year pathway facilitated by team of mentors and infused with a rich and varied set of high impact experiences outside the classroom that include undergraduate research, study away, internships, community-focused learning, and opportunities to engage across differences. Furman University is an Equal Opportunity Employer and adheres to all applicable federal and state laws regarding nondiscrimination. The University is dedicated to fostering an inclusive and welcoming environment where all individuals represent a multiplicity of identities including gender, race, religion, spiritual belief, sexual orientation, geographic origin, socioeconomic background, ideology, world view, and varied abilities are treated equitably and with respect. Employment decisions are based on qualifications, merit, and institutional needs. In keeping with this commitment domestic partners of employees are eligible for comprehensive benefits and faculty/staff affinity groups exist to offer support for faculty/staff that identify as LGBTQIA+ and/or Black/African-American. The Furman student experience is supported by a rich network of centers and institutes that includes The Hill Institute for Innovation and Entrepreneurship, The Riley Institute, The David E. Shi Institute for Sustainable Communities, The Institute for the Advancement of Community Health, The Rinker Center for Study Away and International Education, The Cothran Center for Vocational Reflection, The Furman Humanities Center, The Shucker Center for Leadership Development, The Malone Center for Career Engagement, The Center for Interpersonal Connections, and our newest addition, The Tocqueville Center for the Study of Democracy and Society. Furman is located on traditional Cherokee land in Greenville, South Carolina, a racially and culturally diverse community that is one of the fastest growing cities in the Southeast. It has been ranked among "America's Ten Best" by Forbes Magazine. Greenville has a thriving downtown, excellent private and public schools and a vibrant international community. A 20-mile bike and running trail connects the university to Greenville and Travelers Rest, which was named "one of America's coolest small towns." It is within a short driving distance of Asheville, Charlotte and Atlanta. The Blue Ridge Mountains and Atlantic Beaches are within easy reach.