Outreach and Guided Entry Specialist

Outreach and Guided Entry Specialist Salary $82,975.08

• $91,479.72 Annually Location Pasadena, CA Job Type Full-Time Job Number 09911 Department Student Services Division Pathways / Teaching & Learning Center Opening Date 04/27/2026 Closing Date 5/11/2026 11:59 PM Pacific Probationary Period Six months Work Shift Mon
• Fri. 8:00 AM
• 4:30 PM Salary Schedule/Range CFT-54 Description Benefits Questions This is a grant-funded position.

Renewal is on an annual basis, however, is not guaranteed. Under the direction of the Director, Outreach and Guided Entry Services, and in collaboration with the Dean of Enrollment Services and the Director of Strategic Communications and Marketing, the Outreach and Guided Entry Specialist supports public/private feeder middle and high schools, community-based organizations, and other prospective students with targeted outreach in an effort to increase the college's enrollment goals. The Specialist develops, coordinates, and facilitates in person and online orientation and onboarding experiences as part of the College's Matriculation Plan; oversees coordination of the campus tour program, including scheduling, content alignment, and collaboration with campus partners; and provides guided entry support that assists students from application through enrollment.

EXAMPLES OF DUTIES

Represents the District at feeder schools, community events, and college fairs; conducts presentations and workshops on college programs and enrollment steps; distributes materials; and maintains relationships with school personnel. Provides workshops for prospective students at feeder high schools and community organizations, coordinates campus visits, and offers hands-on enrollment support for all entry points. Provides frontline, inclusive support for admissions, basic financial aid questions, orientation access, and registration troubleshooting, on and off campus, for all students; triages and connects students to specialized services. Schedules and facilitates outreach and guided entry events, maintains calendars, arranges facilities and technology, and supports marketing and communications in alignment with the Director's outreach and guided entry strategies. Plans and facilitates online and in-person orientation and onboarding for all new students, including adult learners, previous college students, and students in special populations; collaborates with Counseling, FYE, and other support programs. Organizes and delivers activities that move students through application, financial aid, orientation and onboarding, first-term educational planning, and successful registration in LancerPoint, monitors milestone completion and intervenes as needed. Tracks student engagement and milestone completion and provides data for reports to identify gaps and recommend improvements to guided entry processes. Uses appropriate tools, including a Customer Relationship Management (CRM) system, to send timely reminders, respond to student inquiries, and maintain accurate records that reflect progression through the guided entry process. Collaborates with Admissions & Records, Financial Aid, Counseling, Success Coaches, and Instruction to align timelines, messages, and supports during peak cycles. Maintains culturally sensitive practices and intentionality, particularly when working with underrepresented populations. Performs related duties as assigned.

MINIMUM QUALIFICATIONS

Bachelor's degree in any field. Two

• 2) years of related experience, preferably in an outreach capacity in an educational setting or related customer service field.

Possession of a valid California driver's license and the ability to maintain insurability under the District's vehicle insurance policy. Reliable transportation for local travel within the Pasadena Area Community College District.

PREFERRED QUALIFICATIONS

Experience in higher education specifically community colleges. Experience working with diverse groups of high school students. Experience recruiting adult learners and other post-traditional students.

KNOWLEDGE, SKILLS AND ABILITIES

: May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

KNOWLEDGE OF

General understanding of higher education processes, including matriculation, financial aid, and registration. Demonstrated experience working with communities who have been traditionally underserved by higher education and experience in the pedagogy reflecting intersections of race, ethnicity, culture, class, and queer communities.

SKILLS:

Above-average competence using programs, databases, and technical tools including the Microsoft 365 Suite, Google suite, Banner, EAB Starfish, and general student messaging platforms.

ABILITY TO

Ability to collaborate cross-functionally with personnel from multiple departments. Establish and maintain effective working relationships with students and instructors.

PHYSICAL ABILITIES AND WORK ENVIRONMENT

Activities and environmental or atmospheric conditions commonly associated with the performance of the functions of this job. The physical demands and environmental conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL ABILITIES

Seeing to inspect written documents, communicate with District staff, sitting for extended periods of time; bending, kneeling, climbing, and reaching to retrieve and file equipment, and dexterity of hands and fingers to operate and repair equipment as well as to type on a computer keyboard. Standing and walking between work areas is required. Positions in this classification may occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information and equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.

WORK ENVIRONMENT

Employees work in an office environment with moderate noise levels, and controlled temperature conditions. Employees will also be required to drive district vehicles, work in outside weather conditions and are occasionally exposed to wet and/or humid conditions, vermin, insects, parasites, fumes, and toxic or caustic chemicals. Outdoor noise level is moderately noisy. Employees may interact with upset staff or public representatives in interpreting and enforcing departmental policies and procedures.

CORE COMPETENCIES

The District has identified the following essential skills and attributes needed for success in this position. Outreach, Recruitment, and Relationship Building Public Speaking & Presentation Skills Event Planning Student Engagement & Support Cross-functional Collaboration Cultural Competency & Equity-Minded Practice

SALARY RANGE

CFT-54 APPLICATION

AND SELECTION PROCESS

Pasadena City College (PCC) utilizes an online application process. Hard copy, e-mailed, or faxed resumes are not accepted . Job postings will not be reopened due to failure to submit an application before the closing date for any reason . You can apply for a position from any computer with Internet access. Please keep in mind the following: If you do not follow the process or your application/resume is incomplete, your information will not be processed. If you need to update any submitted information, you will need to reapply in full. When HR sees duplicate applications, we archive the oldest and the most recent application and materials are considered. The selection advisory committee will review, evaluate, and consider applications and supporting materials received by the deadline. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. While the acceptance of the application packet is done through PCC's Applicant Tracking System (ATS), all hiring decisions are made by a hiring committee. Once applications are submitted, they are final. Please carefully review your application and the documents which you are attaching to make sure that they are free from errors and complete. If you require assistance with your application, please refer to the application guide or you may contact NeoEd Customer Support at 855-524-5627. Customer Support is available Monday

• Friday, 6 a.m.
• 6 p.

m. (PST). All materials listed below may be required for your application packet to be considered complete: Resume or Curriculum Vitae Cover Letter After a review of applications received, the District may require the completion and submission of supplemental documents prior to the interview process.

ADDITIONAL INFORMATION

Successful applicants must provide proof of eligibility to work in the United States. Successful completion of background check including Live Scan and Tuberculosis (TB) assessment/screening. Pasadena Area Community College District will not sponsor any visa applications. Applicants must be available for interviews at Pasadena City College at no cost to the District. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Office of Human Resources directly at (626) 585-7388. The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District. The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106. Crime awareness and campus security information are available from Campus Police. (Public Law 101-542). The Pasadena Area Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled. An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and/or District employment should be directed to the Office of Human Resources.

PASADENA AREA COMMUNITY COLLEGE DISTRICT

Equal Opportunity, Title IX, Section 504 Employer At Pasadena City College, we are committed to supporting our employees with a comprehensive benefits package that enhances your life both inside and outside of work. Our benefits include a generous holiday schedule, ample sick time, and flexible vacation policies to ensure you have the time you need to rest and rejuvenate. For detailed information about our benefits, please view our Classified Employee Benefits Summary . 01 All applicants are required to submit responses to the following supplemental questions. Your responses will provide information about your background and experience related to this position and will be used in the screening and selection process. Be concise yet specific and informative in your responses to these supplemental questions. "See resume," attachments or links will not be accepted as a substitute for your responses to the questions in the following boxes. Incomplete responses will not be considered. Please indicate below that you have read and understand these instructions. Yes No 02 I understand that my application will be considered incomplete if any required sections of the application are not completed and/or if any documents that are required are not attached to my online application by the closing date. Yes No 03 Please specify your highest level of education. High School or equivalent (GED) Associate's Degree Bachelor's Degree Master's Degree Juris Doctor Doctorate Degree 04 Indicate the full-time equivalent years of related experience, preferably in an outreach capacity in an educational setting or related customer service field. Less than one year One year Two years Three years Four years Five years or more 05 Indicate where you have worked to obtain two years of related experience, preferably in an outreach capacity in an educational setting or related customer service field. 1. What was the employer's name? 2. What was the time frame? 3. Describe the work you performed. [This section is required.] 06 Do you have work experience in Higher Education? Yes

• I have work experience specifically in a community college setting. Yes
• I have work experience in higher education, but not in a community college. No
• I do not have work experience in higher education.

07 If you answered "Yes" above, please specify the institution(s) where you obtained this experience. Based on your response, indicate whether your experience was at a community college or another higher education setting. 1. What was the employer's name? 2. What was the time frame? 3. Describe the work you performed. 08 Do you have experience working with diverse groups of high school students? Yes No 09 If you answered "Yes" above, please specify where you obtained experience working with diverse groups of high school students. 1. What was the employer's name? 2. What was the time frame? 3. Describe the work you performed. 10 Do you have experience recruiting adult learners and other post-traditional students? Yes No 11 If you answered "Yes" above, please specify where you obtained experience recruiting adult learners and other post-traditional students. 1. What was the employer's name? 2. What was the time frame? 3. Describe the work you performed. 12 Indicate the level of knowledge in higher education processes, including matriculation, financial aid, and registration. None Low Moderate High Very high 13 Do you possess a valid Class "C" California driver's license? Yes, I possess a valid California Class C driver's license No, and I am unable to obtain one 14 Do you have reliable transportation for local travel within the Pasadena Area Community College District? Yes No 15 Describe how you have demonstrated sensitivity and understanding in delivery of services and support to a diverse workforce and student population (diverse in terms of socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic background). This section is required. Required Question Employer Pasadena Area Community College District Address 1570 E. Colorado Blvd. Pasadena, California, 91106-2003 Phone (626) 585-7388 Website https://pasadena.edu/hr