Applications Trainer & Practice Management Liaison

Applications Trainer & Practice Management Liaison Waterbury Hospital - 3.4 Middlebury, CT Job Details Full-time 2 hours ago Qualifications Athenahealth Revenue cycle management Microsoft Excel Client onboarding Medical office experience E-learning (training delivery method) Configuration management Mid-level Microsoft Office High school diploma or GED Analysis skills Bachelor's degree Instructor-led training (training delivery method) Developing new training programs Scope management Allscripts Online instruction Application support Training & development Business requirements 4 years Classroom Teaching Corporate instructional development

Full Job Description Position Summary:

An Applications Trainer provides education and training to employees to ensure they have the necessary skills and knowledge to complete their jobs. It requires subject matter expertise in various applications as well as a deep familiarity with work flow policies and procedures. As a trainer you are expected to develop curriculum that is taught both in person and virtually. A Practice Management Liaison identifies practice based revenue cycle opportunities and works with offices to address them. This involves tracking various relevant data points (i.e. co-pay collection rates, registration accuracy, etc.) and creating training and documentation to help improve these metrics. In addition, this position works with practice operations in the deployment of new revenue cycle products. Education /

Certification:

Bachelor's Degree preferred. High School diploma with significant experience may be considered.

Experience:

Minimum 4 years of medical billing and/or medical office experience with exposure to medical billing practices and application support Demonstrated experience in end user training

Qualifications:

Proven ability to assess business needs and translate them into relevant solutions Strong understanding and knowledge of the principles and practices associated with ambulatory revenue cycle management Experience documenting, testing, training, and implementing new applications and systems Experience with Allscripts PM or Athena a significant plus The ability to collaborate within a team Strong interpersonal skills Strong analytical and problem solving skills Proficient in MS Office, especially

Excel Essential Duties and Responsibilities:

Deliver (in-person and virtual) product, process and systems courses across areas as business needs dictate: new hire, upskilling or refreshers; and class sizes can range from small to large groups Assess training needs and develop and enhance new and existing training programs which consistently meet the goals and needs of the company and the end user. Determine training needs from input given by the field, senior management, and analysis of practice level revenue cycle metrics Meet and coordinate with senior management to establish project scope, system goals, and requirements Trains all staff in relation to the Practice management system: Scheduling, registration, and payment posting Onboard new clients and work with different departments for a smooth transition Manage the set-up and configuration of systems within Medical Practices Manage the onboarding of other products that work in conjunction with our Practice Management System Provide documentation of all processes and training as needed Participate in the practice malmanagement support group handling various requests from offices. Other related revenue cycle tasks as needed

Location:

Waterbury Hospital •

Admin Schedule:

Full Time, Days, 40 HR Days 8:30am-5pm