Resident Service Coordinator

Hearthway, Inc Resident Service Coordinator Pittsfield, MA Apply Company Overview Hearthway, Inc. is a dedicated non-profit organization committed to creating vibrant communities and providing essential housing services since 1971. With a focus on affordable housing, community development, and supportive services, Hearthway manages numerous housing units and administers vital programs to assist residents in achieving stability and well-being. Make a meaningful impact where people live. At Hearthway, Inc., we believe stable housing is the foundation for a better life. We\'re seeking a compassionate, resourceful Resident Services Coordinator to support families, seniors, individuals with disabilities, and high-risk residents in maintaining independence and improving quality of life. In this role, you\'ll connect residents to vital services, advocate for their needs, and help build stronger, more inclusive communities-all while collaborating with a dedicated, mission-driven team. What You\'ll Do

• Conduct resident assessments and connect individuals to appropriate services
• Provide case management, referrals, and ongoing support
• Develop and monitor personalized service plans
• Build strong partnerships with community service providers
• Support resident independence, housing stability, and community integration
• Maintain accurate records and ensure compliance with HUD, MHFA, and DHCD requirements
• Plan and coordinate resident programs and social activities
• Create and distribute engaging community newsletters
• Assist leasing and property management teams with tenant support and compliance
• Conduct outreach and promote available services within the community What You Bring
• High school diploma or GED required; Associate\'s degree preferred
• 2-4 years of experience in case management, social services, or a related field
• Strong communication and relationship-building skills
• Ability to work effectively with diverse populations
• Highly organized with strong attention to detail
• Comfortable using technology (Microsoft Word, Excel, etc.)
• Valid driver\'s license and reliable transportation What Sets You Apart
• Compassionate, patient, and service-oriented mindset
• Ability to work independently while staying connected to a team
• Passion for helping others achieve stability and independence
• Commitment to diversity, equity, and inclusion Professional Development
• HUD & MHFA-sponsored training provided
• 36 hours of required training within the first year
• Certification through MARSCH within 18 months
• Ongoing annual training opportunities Why Hearthway?

At Hearthway, our work is guided by strong values, a commitment to inclusion, and a belief that everyone deserves the opportunity to thrive. Join a team where your work truly makes a difference-every single day. Active Filters Resident Service Coordinator Pittsfield, MA Clear All Apply