Administrative Support Associate -

The primary location of this position is on-site in Cullowhee, NC. The Administrative Support Associate works in coordination with the Communication Sciences and Disorders Department and the Speech and Hearing Clinic (SHC) Director to manage the clinic's daily operations. This role supports a student-centered learning environment, promotes outreach activities, and fosters positive, ongoing relationships with students, faculty, community partners, and other constituencies. Core responsibilities include scheduling and registering clients, booking rooms, and coordinating outreach activities, as well as maintaining accurate billing and records. The Associate serves as a knowledgeable point of contact for questions related to the clinic and department, and is expected to be well-versed in program policies, procedures, degree requirements, and CHHS guidelines. Additional duties include assisting with supply ordering and account management, supervising both work-study and non-work-study students, and providing broad administrative support to the Clinic Director and clinical supervisors. The Associate is also responsible for maintaining strict confidentiality of all work-related information and materials. Additional duties may be assigned as needed to support students, faculty, staff, and clients. Must be eligible to work in the United States without sponsorship. Knowledge, Skills, & Abilities Required for this Position Knowledge of office administration practices, including billing, record keeping, scheduling, and records management. Ability to communicate effectively with a diverse range of students, faculty, clients, and community partners. Familiarity with CHHS and CSD departmental policies, procedures, and degree requirements, with the ability to apply them accurately when responding to inquiries. Ability to maintain strict confidentiality and exercise sound judgment in handling sensitive information and materials. Minimum Qualifications Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. Anticipated Hiring Range $40,170 Position Type Permanent Full-Time Number of Hours per Week 40 Number of Months per Year 12 Salary Band Range $33,540 - $54,455 Salary Grade For administrative purposes during the implementation of Career Banding this journey level posiiton is considered a Salary Grade 59 Posting Text Open Date 04/20/2026 Close Date 05/04/2026 Open Until Filled No Special Instructions to Applicants Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of three professional references (with complete contact information). Applicants must upload a DD-214 if claiming Veteran's Preference.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants. All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR). Background/E-Verify Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Proper documentation of identity and employability are required at the time of employment. Credential Verification All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements. EOE Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu. University Safety The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.