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Job Description
ANCHORWorks Manager ANCHOR Winston-Salem, NC Job Details Full-time $60,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Staff supervision Teamwork Program management Working with individuals experiencing homelessness Bachelor's degree Working with individuals with mental health conditions Business Administration Working with individuals with substance use disorders Working with individuals from underserved communities Time management Full Job Description SUMMARY The ANCHORWorks Manager is responsible for overseeing the day-to-day operations of ANCHORWorks workforce development programs, supporting participants as they progress through employment pathways including Culinary Services, Janitorial Services, Construction, and other workforce initiatives. This position provides trauma-informed leadership, coaching, mentorship, and other workforce development support to individuals with lived experience of homelessness, substance use disorder, justice involvement, mental health challenges, and other barriers to employment. The ANCHORWorks Manager serves as both a program leader and mentor, fostering a supportive work environment that promotes personal growth, skill development, long-term recovery, and economic self-sufficiency. The manager ensures operation excellence, participant success, inventory management, data collection, and continuous program improvement.
DUTIES AND RESPONSIBILITIES
Workforce Development Leadership Oversee daily operations of ANCHORWorks workforce development programs and employment pathways. Supervise participants, trainees, and staff involved in workforce development activities. Ensure workforce development programming aligns with organizational goals and community needs. Create a positive, supportive, and accountability-focused workplace culture. Support participant retention, job readiness, and successful transitions into competitive employment. Coordinate workforce training opportunities, certifications, and professional development activities. Participant Coaching and Mentorship Provide individualized coaching and mentorship to participants navigating barriers to employment. Utility trauma-informed and recovery-oriented practices when engaging participants. Support participants in developing workplace readiness skills, including communication, time management, professionalism, and conflict resolution. Assist participants in setting and achieving personal, educational, employment, and recovery goals. Provide encouragement, accountability, and guidance throughout the workforce development journey. Facilitate curriculum-based training focused on life skills, workforce readiness, recovery support, and personal development. Trauma-Informed and Recovery-Oriented Support Foster a culture of dignity, respect, empowerment, and inclusion. Apply trauma-informed care principles in all interactions with participants and staff. Support individuals with lived experience of homelessness, substance use disorder, justice involvement, mental health challenges, and poverty. Recognize and respond appropriately to participant needs while maintaining professional boundaries. Collaborate with case managers, peer support specialists, treatment providers, and community partners to support participant success. Program Operations and Inventory Management Maintain inventory and supplies needed for workforce development activities and contracts. Order materials, equipment, uniforms, safety supplies, and other operational necessities. Monitor inventory levels and maintain accurate records. Ensure compliance with safety standards and organizational policies. Coordinate scheduling, work assignments, and participant attendance. Employee and Participant Supervision Monitor participant performance and workplace engagement. Conduct regular coaching sessions and performance reviews. Address workplace concerns and provide constructive feedback. Promote professional growth and skill development among participants and staff. Assist with onboarding, training, and orientation processes. Data Collection and Evaluation Collect, track, and maintain participant and program data. Monitor key performance indicators and workforce development outcomes. Assist with grant reporting and evaluation requirements. Support continuous quality improvement efforts. Prepare reports documenting participant progress, employment outcomes, and program impact. Utilize data to identify opportunities for growth, sustainability, and program enhancement. Community and Partnership Engagement Develop and maintain positive relationships with employers, training providers, and community partners. Support job placement and employment retention efforts. Represent ANCHORWorks professionally within the community. Assist with outreach, recruitment, and participant engagement activities.
BEHAVIORAL COMPETENCIES
Compassion & Professional Boundaries :
Demonstrates empathy and compassion when working with individuals facing complex challenges while maintaining appropriate professional boundaries and accountability.
Leadership & Accountability :
Leads by example, providing guidance, support, and direction to staff, trainees, or participants. Takes ownership of responsibilities, follows through on commitments, and ensures program goals are met.
Collaboration :
Builds and maintains effective working relationships with participants, employers, community partners, and internal teams. Contributes to a supportive, team-oriented environment that advances organizational goals.
Adaptability :
Responds effectively to changing participant needs, program demands, and work environments. Remains flexible and solution-oriented while maintaining professionalism.
Communication :
Communicates clearly and effectively in both written and verbal formats. Uses strong interpersonal skills to engage, motivate, and support individuals from diverse backgrounds.
Cultural Responsiveness & Inclusion :
Demonstrates a nonjudgemental, culturally responsive approach in all interactions. Promotes equity, inclusion, and person-centered practices in service delivery.
Coaching & Motivation :
Effectively coaches, mentors, and motivates individuals to build confidence, develop skills, and achieve employment goals.
Resilience & Problem Solving :
Navigates challenges with resilience, optimism, and sound judgement. Applies a solution-focused mindset to overcome barriers and identify opportunities.
Organization & Time Management :
Maintains strong attention to detail and effectively manages multiple priorities, deadlines, and program responsibilities.
Continuous Improvement :
Demonstrates a commitment to ongoing learning, professional growth, and program improvement through feedback, training, and self-development.
EDUCATION AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Bachelor's degree in Human Services, Social Work, Psychology, Workforce Development, Business Administration, Public Health, or a related field preferred. An equivalent combination of education, professional experience, and lived experience will be considered. Minimum of three (3) years of experience working with individuals experiencing homelessness, substance use disorder, justice involvement, mental health challenges, or other barriers to employment. Experience supervising staff, trainees, or program participants. Experience in workforce development, employment services, vocational rehabilitation, or recovery support programs preferred.
TECHNICAL SKILLS
Knowledge of trauma-informed care principles and their practical application. Understanding of recovery-oriented systems of care and harm reduction practices. Familiarity with workforce development strategies and employment readiness programming. Strong coaching, mentoring, and motivational interviewing skills. Excellent organizational and time management abilities with the ability to manage multiple priorities. Strong interpersonal and communication skills. Experience with data collection, reporting, and program evaluation. Ability to build and maintain relationships with participants, employers, and community partners. Proficiency in Microsoft Office (Word, Excel, Outlook) and data management systems.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position involves a combination of office and field-based work, including movement throughout training, program, and community environments. The role requires the ability to stand, walk, and navigate various work sites for extended periods. Occasional lifting and carrying of supplies and materials up to 25 pounds may be required. The position also requires the ability to travel locally to training sites, employer locations, and community partner meetings as needed.
TO APPLY
Please send you resume and letter of interest to
Pay:
$60,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance
