Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Utility Assistance Specialist
Job
Community Action Partnership of Lancaster County inc
Lancaster, PA (In Person)
$38,480 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
52
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Utility Assistance Specialist 3.5 3.5 out of 5 stars 601 South Queen Street, Lancaster, PA 17603 $18
- $19 an hour
- Full-time Community Action Partnership of Lancaster County inc 6 reviews $18
- $19 an hour
Full-time Position Title:
Utility Assistance Specialist Program:
Utility Assistance Classification:
Non-exempt /Full-Time Location:
CAP Main Building- 601 S.
Travel:
LimitedJOB SUMMARY
The Utility Assistance Specialist is responsible for conducting intakes and assessing the eligibility of utility customers seeking financial relief.DUTIES AND RESPONSIBITIES
Program Implementation:
Determine eligibility and enroll customers in utility assistance programs. Conduct face-to-face intakes and assessment for utility assistance services. Provide excellent customer service. Answer calls, retrieve messages, and return calls in a timely manner.Data Management:
Conduct financial assessments, scan, and upload income documents to appropriate utility portals and systems. Maintain accurate service logs and paperwork as required by all utility contracts.Continuous Quality & Performance Improvement:
Meet deadlines as outlined by the supervisor and work with the coordinator to resolve urgent matters. Completes all tasks with accuracy and fidelity, ensuring confidentiality and protection of customer and program information.Collaboration and Teamwork:
Work with coworkers in a respectful and meaningful way to best serve customers and to develop best practices for workflow and projects. Collaborate with other CAP programs to ensure coordinated support for customers and strengthen internal partnerships. Connect with other community programs to develop viable partnerships that enhance program delivery and the referral process.Innovation and Professional Development:
Participate in regular meetings and ongoing progressional development in relation to project and organizational goals. Attend utility forums/trainings with PPL and UGI. Participate in program evaluation, development, and problem solving. Performs other related duties as assigned.EDUCATION/EXPERIENCE REQUIREMENTS
High school diploma/GED with 2 years of human services experience, minimum.- Please see attached for full job description
- We value our team by uniting our employes with the mission.
Benefits:
Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program Generous number of PTO Days banked per year Paid Parental Leave Tuition Reimbursement Employer- Assisted First Time Homebuyer Program Equal Employment Opportunity CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.
Work hours:
8:30am- 4:30pm This position is scheduled to work 37.