Career Advisor (Remote)

Job Title:

Career Advisor•Remote Opportunity (Work from Home)

NOTE:

Both a cover letter andresume are required for this position in conjunction with your application. This is a

FULL TIME

position.

Are you looking for Part-Time work?

Apply HERE:

Career Advisor (Remote) Part-Time Zeiders is an industry leader inmilitary and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. Thisapproach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employeessupport clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seekindividuals with strong passion for what we do and our commitment to quality service. Summary The SECOprogram delivers individualized career support to military spouses by exploring their career interests, finding education and financialassistance opportunities, developing career plans, and connecting them to employment opportunities through: SECO Coaching Services, theMySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component. Career Advisors provide support to militaryspouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting militaryspouses with academic and employment opportunities. Essential Duties and Responsibilities Maintainreadiness in a fast-paced contact center work environment to support military spouses. Receive initial calls from military spousesvia a live hand off using call center technology. Receive incoming live chats from military spouses. Assess militaryspouses' needs and provide them with individualized available Government-approved resources. Provide education and career advising,including but not limited to: Provide recommendations regarding opportunities for online and distance education and training;Educate military spouses on the availability of financial assistance resources to assist in decision making, Assist spouses withunderstanding Federal, state and local occupational licensing Provide credentialing information for select career fields. Schedule career coaching appointments. Assist spouses with troubleshooting website access associated with SECOprograms. Assist with the administration of a Department of Defense military spouse scholarship program. Maintaingovernment provided case management system, spouse profiles and scholarship accounts.

AdditionalInformation Shift for this position:

The call center's hours of operation are Monday•

Friday:

7:00 AM•10:00

PM EST, and Saturday:

10:00 AM•5:00 PM EST Successful candidate's specific schedule will bedetermined by the Advisor Services Lead and may change based of the contract. Required Education and/or ExperienceQualifications This position requires a Bachelor's degree AND 4+ years professional experience providing high qualityand in-depth educational, career, or employment advising or coaching to diverse ADULT populations. Three (3) years' experience intraining development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical ornon-medical setting; Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs,systems and services. This position requires U.S. Citizenship due to US Government systems access. This position requireshome internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g.

Cable, Fios, etc. as opposed to DSL, Satellite, dial-up). Candidate must have strong technology and research skills, as well asability to navigate multiple computer systems simultaneously. Candidate must have a positive, approachable personality coupled withstrong communication skills. Candidate must be an active listener to interpret the needs of the client and provide the requiredsupport and/or resources. Candidate must be able use critical thinking skills to connect the client to applicable resources,including SECO career coaching, in support of reaching their education and career goals. Candidate must be able toaccommodate a full-time training schedule for the first 6-8 weeks of employment if hired. PreferredQualifications Preference for candidates with an active certification through one of the following: the NationalAssociation of Workforce Development Professionals (NAWDP),the National Board of Certified Counselors (NBCC) or the National CareerDevelopment Association (NCDA). Preference for candidates with experience working in a contact center or educational serviceoperations environment. Preference for former Military or Military Spouse or Veteran or Wounded Warrior. Preference forcandidates with experience working in a structured environment with set schedules. Preference for candidates with the ability tobuild rapport with individuals in a remote/virtual setting.

Physical Demands:

Must have a home office setup. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones,copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demandsdescribed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WorkEnvironment:

The work environment characteristics described here are representative of those an employee encounters whileperforming the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. The noise level in the work environment is usually quiet. Zeiders Enterprises, Inc. is an EqualOpportunity Employer Compensation is based on geographic location and experience. Wages areavailable upon request.