Online Student Success Advisor

$60k Per Year Position range in Tarrant County $44k - $75k Per Year Online Student Success Advisor

UNIVERSITY OF TEXAS AT ARLINGTON

Occupation:

Educational, Guidance, and Career Counselors and Advisors

Location:

Arlington, TX - 76019 Positions available: 4 Job #: 16995619

Source:

WorkInTexas

Posted:

03/26/2026

Updated:

03/31/2026

Expires:

03/26/2027

Web Site:

WorkInTexas Onsite /

Remote:

Selection Required

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Agency Job ID:

S06631P Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education Bachelor's Degree Experience 24 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Shift Day Shift Help for . The Online Student Success Advisor serves as the primary point of contact for admitted and continuing UTA Online students, providing proactive, student-centered support to promote engagement, persistence, and timely progression toward graduation. This role manages an assigned caseload, conducts regular outreach via phone, email, and text, and delivers individualized coaching related to onboarding, academic success skills, time management, and effective use of university resources. The Online Student Success Advisor monitors student progress using Customer Relationship Management (CRM) and Learning Management System (LMS) data to identify at-risk students, coordinates interventions with faculty and campus partners, and documents all interactions in case management systems. The position operates in a collaborative, data-informed environment and requires strict adherence to FERPA, confidentiality standards, and university policies while contributing to overall student success and retention goals..Serve as the primary point of contact for admitted and continuing online students; provide first-stop support, answer routine questions, and triage complex cases to appropriate campus offices.

Conduct regular proactive outreach (phone, email, text) to build strong student relationships, identify barriers, and encourage engagement and persistence.

Support onboarding and first-term success, including orientation support, registration readiness, and acclimation to online learning expectations and resources.

Provide individualized coaching on academic skills, time management, goal setting, and use of university support resources.

Monitor student progress and engagement using CRM/LMS analytics and dashboards to identify at-risk students and prioritize interventions.

Collaborate with faculty, academic advisors, program coordinators, and campus partners to implement interventions and resolve issues impacting student success.

Coach students through select processes (e.g., petitions/appeals when appropriate) and support progression toward graduation for assigned caseloads.

Document student interactions in CRM/case management systems; use data to evaluate outcomes and provide feedback to leadership on trends and opportunities..Bachelor's degree in Education, Counseling, Psychology, Communications or a related field.

Two (2) years of experience supporting students in higher education OR six (6) years of an equivalent combination of education and experience..Experience in academic advising, success coaching, or student retention programs.

Experience supporting students in higher education, with a focus on online or adult-learner settings.

Experience with Canvas LMS and CRM systems (e.g., Slate, Salesforce).