Customer Solutions Consultant

What if your expertise could turn high-stakes challenges into lasting client success? At Alliance HCM in Shenandoah, TX, we're hiring a full-time Customer Solutions Consultant who thrives under pressure and owns the outcome. If you're ready to lead, solve, and make a measurable impact in the HCM space, apply today! As our Customer Solutions Consultant, you'll earn a competitive wage . We're also proud to offer a comprehensive benefits package , including: 100% paid health, vision, dental, life, and LTD insurance 401k with employer match Personal and professional development Help build and shape a great tax team Entrepreneurial culture

THE TYPE OF CUSTOMER SOLUTIONS CONSULTANT WE'RE LOOKING FOR

We're searching for someone who can meet the following qualifications: Proven ability to lead cross-functional teams Strong hands-on experience with HCM, payroll, or benefits technology Excellent project management skills under tight deadlines Clear, concise, and confident communication skills Results-driven mindset with strong accountability

WHAT IT'S LIKE TO BE OUR CUSTOMER SOLUTIONS CONSULTANT

In this full-time role, you'll take ownership of critical escalations, coordinate cross-functional teams, and ensure the right expertise is applied at the right time. You'll maintain absolute clarity on timelines and deliver consistent updates to both clients and leadership while driving urgency without sacrificing completeness. As a subject-matter expert, you'll provide immediate guidance, identify root causes, and collaborate with technical teams to build and execute precise solutions that fully resolve issues and prevent recurrence.

ABOUT ALLIANCE HCM

At Alliance, we're on a mission to be the largest independent human capital management (HCM) company in the U.S.! We empower small to mid-sized businesses with our innovative, cloud-based technology and unique single-database platform for managing payroll, HR, benefits, onboarding, and more. As the second-largest privately held payroll provider in the nation, we're dedicated to delivering top-notch HCM solutions. When you join our dynamic team, you'll find more than just a job; you'll be part of a supportive community that celebrates your success and inspires you to reach new heights. Let's grow together and make a lasting impact! If you're ready to step into a high-impact role where your expertise drives real results, apply today! Our initial application process is quick, easy, and mobile-friendly.