Lead Case Manager - Houston, TX

Lead Case Manager

• Houston, TX Cenikor's Value Proposition
• What's In It for You? : PURPOSE in your work
• service to others, giving back to your community, helping to save lives, being fulfilled at work.

COMPETITIVE PAY, BENEFITS, PAID TIME OFF, TUITION

REIMBURSEMENT, up to 10% 401K and BONUSES

• we hire and reward high performers. Benefits for full-time team members include Medical, Dental, Vision, Basic Life & AD&D, LTD, STD, Accident, Critical Illness, HRA/FSA STABILITY and GROWTH
• more than 55 years in business
• our strong financial processes support our drive to serve more people and ensure stability for our team members.

CONTINUOUS

LEARNING and

PROFESSIONAL DEVELOPMENT

• we are committed to developing our leaders in their desired career path and promoting from within.

We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals.

STUDENT LOAN FORGIVENESS

• The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time.

The work we do isn't easy. If you like to work hard, to serve others and to have FUN with your team while achieving goals, Cenikor will be the right place for you !

SCHEDULE

Monday-Friday 8am-5pm

ESSENTIAL FUNCTIONS

Provide comprehensive clinical and administrative support for the Comprehensive Case Management Services (CCMS) program. Ensure high-quality, compliant, and client centered case management services that promote engagement, retention, continuity of care, and positive outcomes for individuals receiving or awaiting residential substance use treatment. Ensure CCMS services are trauma-informed, culturally and linguistically appropriate, and responsive to priority populations identified by HHSC. Support and guide case management activities, including completions of assessments, development of individualized service plans, facilitation of referrals, and maintenance or required client contact based on individual needs. Ensure services assist clients in accessing coordinated medical, behavioral health, housing, transportation, employment, education, and recovery support resources. Promote client engagement and continuity of care from waitlist through discharge and required follow-up periods. Work with other CCMS case managers to support service quality and compliance. Ensure accurate, timely, and complete documentation of all CCMS services, contacts, referrals, and follow-ups in the EHR system. Monitor EHR records for compliance with HHSC standards, including case opening and closure, service plans, progress notes, referrals, and discharge follow-ups. Compile, review, and submit required monthly performance metrics in EHR ensuring accuracy and alignment with HHSC performance and outcome measures. Prepare and submit Quarterly Activity Reports documenting program accomplishments, barriers to care, gaps in community resources, outreach to underserved populations, and progress toward grant goals. Monitor CCMS performance trends, service volume, and outcomes to support continuous quality improvement efforts. Collaborate with program and organizational leadership on HHSC data verification or monitoring requests. Participate in quality management, monitoring, and continuous quality improvement (CQI) activities as required by HHSC. Assist with preparation for HHSC monitoring reviews, audits, and site visits. Support the implementation and ongoing maintenance of the program's Quality Management Plan (QMP). Ensure client satisfaction surveys are conducted, documented, and submitted in accordance with HHSC timelines. Maintain ongoing compliance with all required training courses relevant to the role, including but not limited to company-mandated courses and any state-regulated certifications or training requirements. Ensure completion of Big 5 performance management tool for staff by the required deadlines and use of SMART goals to support annual performance compensation review. Work closely with management team to uphold the core principles of Cenikor's culture and create a positive working environment for all team members. Perform additional duties as assigned and consistent with the non-exempt functions as assigned in this job description.

QUALIFICATIONS FOR THE POSITION

Skills, Knowledge and Abilities:

Possesses good oral and written communication skills. Experienced and/or knowledgeable in providing education and therapeutic counseling for individuals and for groups. Experienced and capable of identifying appropriate resources for client development and providing substance use counseling. Capable of discerning facts from opinions and remaining objective when listening to conflicting opinions. Experienced in working with diverse population. Possesses good time management skills needed to meet aggressive deadlines and prioritize multiple tasks. Patience, perseverance, and resilience in a challenging environment. Knowledge of Microsoft Office software required, including specific MS Outlook calendar experience. Ability to consistently uphold the Core Principles of Cenikor's Culture with all team members: Demonstrate mission of service to our clients Positive, respectful communication with both staff and clients Demonstrate self-motivation and perseverance to achieve goals Role model appropriate, professional behaviors including appropriate client boundaries Work effectively as part of a team, helping to set up others for success

Education:

High school diploma or GED required

Experience:

Two (2) years of substance use treatment experience preferred. Experience with CMBHS or other electronic health record system preferred.

Physical Requirements:

Standing and/or sitting for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. Communication skills using the written and spoken word. Ability to see within normal parameters. Ability to hear within normal range. Possible exposure to communicable diseases. Participation in activities outside of the facility or traditional business hours is required. Travel required for out of town work related activities.

IMPORTANT NOTES

EQUAL

OPPORTUNITY EMPLOYER DRUG FREE

WORKPLACE