Student Success Navigator

Under general supervision, the Ivory-Plumb Student Success Navigator assists students involved in the Ivory-Plumb Foundation Scholarship Program at Salt Lake Community College. This role serves as the primary liaison among scholarship students, SLCC resources, the Development Office, and the Clark and Christine Ivory Foundation. The navigator offers proactive case management, student outreach, personalized support, and referrals to encourage students to persist and succeed in higher education. This role is designed to help students navigate the college process, connect with appropriate campus partners, and stay engaged throughout their academic journey. The navigator will focus primarily on four areas: academic advising, career services, financial aid, and outreach/recruitment. This position is not a replacement for academic advisors, career coaches, or the financial aid office; instead, it works closely with those departments to ensure students receive timely and coordinated support. In this role, the Navigator applies a proactive, coaching-informed approach to student support by building relationships with students, helping them clarify goals, identify barriers, and connect with campus services that support persistence and completion. The Navigator supports students in developing realistic success strategies, promotes accountability, and serves as a consistent point of contact as students navigate institutional processes and resources. The Ivory-Plumb Student Success Navigator reports to the Director of Foundation Relations in the Development Office and assists in managing a donor-supported scholarship program serving students in the Salt Lake County area who are pursuing associate degrees, trade and technical certificates, and ESL certification. Serve as the main point of contact for Ivory-Plumb Scholarship students from inquiry through enrollment, scholarship application, award processing, and ongoing participation in the program. Provide individualized student support and case management for scholarship participants, including documenting contacts, tracking referrals, monitoring follow-up, and identifying barriers to persistence. Help prospective students apply to SLCC, obtain an SLCC student number, and navigate the admissions process in collaboration with student ambassadors and relevant enrollment teams. Guide students through the scholarship application process in Scholarship Universe and support completion of required scholarship materials, including the Ivory Success Formula Worksheet. Connect students to academic advising, career services, and financial aid, and follow up to ensure students successfully access those services. Support students in understanding FAFSA opportunities and deadlines, and coordinate with Foundation-supported volunteer CPAs and tax planners to help students prepare tax returns when needed before FAFSA completion. Review and help administer emergency funding requests on a case-by-case basis in accordance with program guidelines. Proactively outreach to students at key points in the academic cycle to encourage timely connection to advising, financial aid, career services, and other support resources. Use a structured, coaching-informed approach to engage students in goal-setting, planning, and follow-up conversations that support persistence and progress. Assist with planning, promoting, and facilitating scholarship-related workshops, orientations, information sessions, and community events. Build and maintain collaborative working relationships with faculty, staff, and departments across SLCC to support student success and partnership stewardship. Work closely with the Development Office and donor partners to support communication, reporting, and relationship management connected to the scholarship program. Track student participation, service utilization, and program outcomes; maintain accurate records and case notes; and assist in compiling information for internal review, donor stewardship, and future program planning. Support continuous improvement of the scholarship model through assessment, problem-solving, and cross-campus collaboration. May supervise, coordinate, or support student ambassadors and peer support activities related to the program. Help students identify personal, academic, or logistical barriers and coordinate referrals and next steps in partnership with campus colleagues. Encourage student self-advocacy by helping students understand how to effectively communicate with faculty, advisors, and support staff. Maintain regular case documentation and follow-up notes to support continuity of care, assessment, and program improvement Perform other job-related duties as assigned. Knowledge, Skills, and Abilities The successful candidate should demonstrate the ability to: Provide high-quality student support, case management, and customer service. Build trusting relationships with students from diverse academic, socioeconomic, cultural, and ethnic backgrounds. Assess student needs and make appropriate referrals to college offices and community resources. Communicate effectively in writing and verbally with students, staff, faculty, donors, and community partners. Work independently with integrity while also collaborating effectively across departments. Organize, prioritize, and manage multiple projects, student cases, and timelines. Collect, organize, and analyze program data and maintain accurate documentation. Use student support and case management technologies, Microsoft Office, and college systems. Assist in outreach, event planning, workshop facilitation, and stakeholder engagement efforts. Ability to build trusting, supportive relationships that encourage student engagement and follow-through. Ability to synthesize complex information and translate it into clear, actionable next steps for students. Ability to support students in developing realistic plans and strategies aligned with personal goals and institutional requirements. Comfort working within established student communication expectations, documentation standards, and shared outreach systems. Strong judgment and discretion when working with sensitive student information and cross-functional teams. Exercise sound judgment when reviewing student needs and determining appropriate next steps. Maintain confidentiality and handle sensitive student information appropriately. Support relationship-building across the College and contribute to stewardship of donor-funded initiatives. These priorities align with the final program materials, emphasizing advising, career services, financial aid, outreach, emergency support, and cross-campus partnership building. Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities. Bachelor's degree in education, student affairs, counseling, sociology, communications, social work, ethnic studies, or a related field. Two (2) to four (4) years of direct, paid, full-time professional experience in student services, advising support, career services, college access, outreach, case management, or a related area. Experience may be traded for education on a 1:1 ratio, and part-time experience may be considered on a prorated basis.