WorkSource Specialist 3: Lacey/Non-Perm

Description This is a non-permanent position that is expected to last between 6 to 12 months. The ideal candidates for the WorkSource Specialist 3 roles are dynamic and adaptable workforce development professionals with a strong commitment to serving diverse communities. They bring a deep understanding of integrated service delivery and are passionate about connecting job seekers with meaningful employment opportunities while supporting employers in meeting their workforce needs. The incumbent will deliver employment services at the WorkSource Center, for those customers who need job search support, training and assistance to find employment who are unemployed. services both in-person and virtually, this candidate thrives in a fast-paced environment and is skilled at navigating multiple program areas including WorkFirst, Basic Food & Employment, Veterans Services, Reemployment Services and Eligibility Assessment (RESEA) and Workforce Innovation Opportunity Act, among others. These individuals excel in providing customer-centered employment services, conducting assessments to identify training and employment pathways, and facilitating engaging orientations and workshops. They are detail-oriented and proficient in records management, ensuring compliance with agency and program procedures. Their ability to build and maintain strong relationships with businesses, community partners, and service providers enhances the reach and impact of WorkSource services. A collaborative team player, they contribute to regional service strategies and are committed to fostering innovation, continuity, and staff morale. They demonstrate a clear understanding of federal, state, and local policies and are dedicated to upholding agency performance standards. With a proactive mindset and a customer-first approach, this candidate is well-positioned to advance the mission of ESD and make a lasting impact in the community. Duties Provide routine, basic customer-centered employment services.

This includes:

Conducts group and individual employment and/or job training, coaching, and outlines options with job seekers Builds relationships to develop understanding of customer needs; blends resources and services to meet their identified needs Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training Perform records management functions in accordance with agency and program procedures.

This includes:

Monitor WorkSource program performance management activity using agency reporting systems; create and disseminate program reports as required by supervisors and managers; comply with state and federal case management protocols and data entry procedures Record and maintain case notes, service plans, program-related expenditures, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management systems Facilitate group or in-person orientations and workshops using in-person and virtual methods.

This includes:

Facilitates general or program-related workshops and support group activities Facilitates customer orientation to WorkSource services To request a detailed position description, click here . Qualifications 6 years of a combination of professional experience in workforce development, social or human resource services, public relations, or professional public contact work OR One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state's Employment Security agency OR An Associate's degree in social science, business administration or related field, AND 4 years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work OR A Bachelor's degree AND two years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking OR A combination of education and/or relevant experience equal to 6 years Required equity competencies: The ability to take action to learn and grow The ability to take action to meet the needs of others Required experience includes:

Employment Coaching Expertise:

Ability to provide career guidance and training

Career Planning Expertise:

Ability to create structured employability plans

Data Management Expertise:

Ability to track job seeker and employer interactions systematically

Compliance Knowledge:

Proficiency in adhering to workforce reporting standards

Problem-Solving Skills:

Proficiency in finding solutions and directing individuals to the correct services

Digital Literacy and Online Navigation Expertise :

Ability to support job seekers in using web-based employment tools

Customer Satisfaction and Follow-Up Expertise:

Ability to assess job seekers' experiences and service outcomes

Special Requirements/Conditions of Employment:

Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check. Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review. Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Supplemental Information Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement. •This Organization Participates in E-Verify•