Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
This position works in-person at the WorkSource office in Pullman, WA. The incumbent will have the ability to travel occasionally to support the Clarkston office and provide virtual support to the Colville office. This position will be eligible for 1 day a week of Hybrid work after training. The ideal candidate for the WorkSource Specialist 5 position is a dynamic, compassionate, and dedicated professional who embodies our core values of love and respect for all. This individual is committed to our mission of contributing to healthy communities by providing equitable access to resources that improve economic security. The candidate should have a proven track record of delivering superior employment services with kindness and technical expertise. They should be a respected leader who can provide technical assistance to staff and supervisors, while also empowering their team members. As a working lead, the ideal candidate will be comfortable providing direct service to customers alongside the team they lead. They should be adept at managing a variety of duties and tasks and be able to effectively allocate their time to ensure all tasks are completed efficiently and effectively. In alignment with our vision, the ideal candidate will strive to ensure that everyone in Washington has full access to the opportunities, power, and resources they need to flourish and achieve their full potential. They will be a key contributor to our goal of creating a society where everyone can thrive. Service Delivery, Program, and Contract Performance Support.
This includes:
Support the supervisor in maintaining high-quality hybrid service delivery and operational compliance by monitoring daily activities, reinforcing established performance expectations, and ensuring staff work aligns with program, contract, and WorkSource system requirements Coordinate daily workflow, assignments, and staffing coverage to ensure efficient operations and high-quality in-person and virtual service delivery Apply and reinforce federal and state laws, regulations, policies and program requirements in daily service delivery and ensure staff follow established procedure. Maintain a thorough understanding of employment and training directives, expectation and performance standards; reinforce them through coaching, guidance and corrective support Direct Customer Service.
This includes:
Deliver in-person and virtual frontline services to individuals and groups in order to maintain core competencies, fill service delivery gaps, and support expert knowledge of program and contract operations Deliver comprehensive customer-centered employment and training services; job readiness & job search activities, labor market information, job matching & development, employment & service referrals, orientations and workshops, barrier resolution, coaching, outreach, case management and support services, follow-up activities Assess knowledge, skills, abilities, and customer needs to inform development of individualized service and employment plans; conduct interviews, complete needs assessments, identify appropriate services or training, determine eligibility, create service strategies and employment plans Documentation, Data Integrity, and Reporting.
This includes:
Record accurate services, case notes, service plans, enrollments, exit outcomes, and program-related expenditures; enter and validate data across systems; comply with state and federal data entry procedures and case management protocols Monitor program performance using local and agency reporting systems; create and disseminate performance reports as required by supervisors and managers To request a detailed position description, click here . One year as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency OR A Bachelor's degree AND four years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking, which includes the experience listed below OR a combination of education and/or relevant experience equal to 8 years in the required experience below Required equity competencies: The ability to take action to learn and grow The ability to take action to meet the needs of others Required experience includes:
Leadership and Team Management Expertise:
Ability to set direction, build trust, motivate staff, and elevate team performance
Service Coordination Skills:
Proficiency in managing workforce support efforts
Process Optimization Expertise:
Ability to refine workforce service operations
Customer-Centered Career Development Expertise:
Ability to deliver personalized workforce services
Special Requirements/Conditions of Employment:
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review. Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team , prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement. •This Organization Participates in E-Verify•
