Care Coordinator - Home Care - Field Based & On-Site

Neighborly Home Care | Operations | Field-Based & On-Site

• Wilmington DE area Why Neighborly Home Care?

At Neighborly Home Care , we believe exceptional care begins with empowered, compassionate professionals. We are dedicated to supporting seniors and families through reliable, coordinated, and high‑quality home care-while fostering a workplace culture built on trust, accountability, and growth. Our Care Coordinators are essential to our success. They serve as the operational and relational bridge between clients, caregivers, referral partners, and leadership-ensuring care plans are executed with precision and heart.

Our Values:

iCARE Everything we do at Neighborly Home Care is guided by our iCARE values , which shape how we serve our community and each other: Integrity

• We do the right thing, always and without shortcuts Compassion
• We lead with empathy, patience, and genuine care Accountability
• We take ownership of outcomes and follow through Respect
• We value every client, caregiver, and teammate Excellence
• We hold ourselves to the highest standards of service These values are embedded in daily expectations-not just words on a page.

The Role The Care Coordinator is responsible for ensuring the seamless delivery of care by developing, monitoring, and evaluating individualized home care plans. This role ensures both client satisfaction and caregiver success through regular communication, field engagement, and operational follow‑through. You'll partner closely with clients, caregivers, and internal team members from intake through ongoing service. What You'll Do Living the iCARE values, you will: Contact all referral leads the same business day they are received (or the next business morning for after‑hours referrals) Track referrals and conduct consistent follow‑up Educate new referrals on the intake and enrollment process Manage assigned private pay and state waiver clients Conduct initial client intake visits and develop customized plans of care Complete service agreements, care plans, and new client documentation Meet caregivers in the client's home to review the care plan and expectations Ensure each client has and uses a daily home care logbook Conduct home visits and 90‑day client evaluations Monitor caregiver performance and adherence to policies and care plans Address caregiver supply needs when identified Collect required documentation from clients and caregivers during visits Document and escalate client complaints, implementing resolution plans with leadership Coordinate and maintain service authorizations with managed care organizations Assist with scheduling challenges to ensure open shifts are staffed Participate in on‑call rotation (minimum one week per month) Maintain reliable, punctual attendance both in‑office and in the field Perform additional duties as assigned to support quality care delivery Who Thrives in This Role You'll succeed at Neighborly Home Care if you are: Compassionate, detail‑oriented, and highly organized An excellent communicator with strong customer service skills Comfortable balancing multiple clients, caregivers, and priorities Proactive in problem‑solving and follow‑up Accountable, reliable, and professional Passionate about serving seniors and supporting caregivers A collaborative team member who lives the iCARE values daily Qualifications Minimum 2 years of home care experience

• REQUIRED

  Strong communication and customer service skills

•

REQUIRED

Valid driver's license with reliable transportation and active insurance Ability to work at least 40 hours per week Ability to perform essential job functions with or without reasonable accommodation The Opportunity This role offers more than operational responsibility-it offers the chance to: Make a meaningful impact in the lives of clients and families Become a trusted support system for caregivers Work in a values‑driven, people‑first organization Build a long‑term career in home care Apply today and join Neighborly Home Care, where we deliver care through Integrity, Compassion, Accountability, Respect, and Excellence-every single day.

Location:

19801, 19802, 19803, 19804, 19805, 19806, 19807, 19808, 19809, 19810, 19701, 19702, 19703, 19707, 19709, 19711, 19713, 19716, 19717, 19720, 19736, 21901, 21902, 21903, 21904, 21921, 19301, 19320, 19342, 19348, 19013, 19014, 19061 #INDSJ