Home Care Scheduling Manager

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BrightStar Care Location:

Northbrook, IL Position Type:

Full Time (Salaried)

Req ID:

169776 Lead Care in Your Community BrightStar Care of Northbrook is hiring an Office Manager / Scheduler (Customer Care Manager) to support daily office operations, scheduling, and care coordination for our clients and caregivers. This role is a great fit for someone who enjoys working with people, staying organized, and keeping day-to-day operations running smoothly. You'll be a key part of our office—supporting caregivers, managing schedules, and ensuring our clients receive the care they deserve. If you're looking for a stable, full-time Office Manager or Scheduler role in healthcare , where you can make a real impact locally, we'd love to connect. What You'll Do Support Clients & Families (Care Coordination) Be a trusted point of contact for clients, families, and caregivers Check in regularly to ensure care is going well Help coordinate services and respond to questions or concerns as part of your role in care coordination Maintain accurate client records and care documentation Participate in care planning and team discussions Ensure care meets company standards and The Joint Commission requirements Scheduling & Staffing (Scheduler / Staffing Coordinator) Create and manage caregiver schedules as a scheduler / staffing coordinator Fill open shifts quickly to ensure clients are always supported Help balance schedules to reduce overtime and last-minute gaps Support payroll and time tracking Support & Lead Caregivers Be a go-to resource for caregivers in the field Help onboard and train new team members Provide coaching, guidance, and day-to-day support Assist with performance reviews and feedback Office Support (Office Manager / Administrative Role) Support daily office operations and administrative tasks Answer phones and support office communication Keep records and reports organized and up to date Work closely with a small, collaborative team What We're Looking For High school diploma (required) 2+ years of office management, scheduling, staffing, or leadership experience Healthcare, home care, or caregiving experience (preferred) Strong communication and organization skills Ability to manage multiple priorities in a busy office environment Comfortable working with both clients and caregivers Valid driver's license and reliable transportation Schedule Full-time, in-office Monday-Friday, 8:30 AM - 5:00 PM Participation in after-hours on-call rotation Why Join BrightStar Care? Work close to home and make a difference in your community Be part of a supportive, close-knit team Stable, full-time schedule $50,000-$55,000/year + quarterly bonus opportunity Opportunity to grow within a respected healthcare organization BrightStar Care is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf BrightStar Care is committed to diversity and values the ways in which we are different.