Cancer Support Worker - Lymphoma

Job summary Main area

Haemato-Oncology Grade NHS AfC:

Band 4 Contract Fixed term: 6 months (Maternity Cover) Hours Full time - 37.5 hours per week Job ref 282-C1467 Employer The Royal Marsden NHS Foundation Trust Employer type NHS Site Royal Marsden Chelsea Town Chelsea Salary £34,186 - £37,389 per annum Salary period Yearly Closing 13/05/2026 23:59 Employer heading Cancer Support Worker -

Lymphoma NHS AfC:

Band 4 Job overview We have an exciting opportunity for a cancer support worker position working with the Clinical Nurse Specialist team for Haemato-Oncology/ Lymphoma adult patients. The post holder will be patient-facing to ensure that treatment pathways for adult Haemato-Oncology/lymphoma patients undergoing treatment for malignancy are effectively managed. The roles and responsibilities of the post are designed to support the CNS team in providing keyworker care for adult haematology-Oncology/lymphoma patients. Advert

• To act as the first point of contact for patients, carers, GPs, and colleagues in other hospitals contacting the CNS team in a professional manner, and to proactively deal with telephone enquiries where appropriate.
• To regularly review the CNS NHS email accounts and support in responses to requests for patient-related enquiries
• To alert the appropriate members of the CNS team to patient enquires or problems, escalating immediately if patients are unwell Main duties of the job The Cancer support worker (CSW) role within Haemato-oncology and lymphoma aims to support people to navigate the complex health and social care system during and following completion of cancer treatment.

The post holder will coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs; and coordinate care, education and support for people with non-complex care needs. Education and training will be provided for post holders. The post holder will exhibit high levels of organisational and administrative skills, be able to navigate the breast treatment and follow up pathways and have or be able to develop effective and empathetic communication skills. Communication with patients and their families, by phone or face to face, is the mainstay of the role. Working for our organisation The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements. Detailed job description and main responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification Under the guidance and supervision of a registered practitioner: 1. Coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs. To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.

• Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
• Provide basic telephone advice and refer on or sign-post to other sources of support.
• Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required.
• Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate Person specification Education / Qualification Essential criteria GCSE English Language and Mathematics (Grades A-C) or equivalent NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses Care certificate holder Desirable criteria Evidence of continued role development Willingness to undertake learning and development courses.

Experience / Knowledge

Essential criteria Relevant health or social care experience at Band 3 or equivalent Experience of multi-professional working Evidence of good communications skills Understanding of person-centred care Desirable criteria

Awareness of Improving Outcomes:

A Strategy for Cancer and other national cancer policies Experience of the complex needs of brain tumour patients and knowledge of treatments, interventions and terminology used in Neuro-oncology. Experience in preparing comprehensive clinic lists Skills and Ability Essential criteria Able to use own initiative IT skills Ability to communicate both verbally and non-verbally on a daily basis with people at all levels Effective organisation skills Ability to ask sensitively about information needs Personal Capabilities Essential criteria Demonstrates enthusiasm Confident, yet approachable Acts in a mature manner - both personally and professionally The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails. Flu Vaccination - What We Expect of our Staff At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download 282-C1467 JDPS ( PDF , 621.2 KB ) 282-C1467 Job Features Form ( PDF , 136.6 KB ) Royal Marsden Trust Values ( PDF , 715.5 KB ) Workplace Wellbeing and Rewards Guide ( PDF , 1.2 MB ) Apply online now Further details / informal visits contact Name Carmela Panlaqui Job title Lead Haematology CNS Email address carmela.panlaqui@rmh.nhs.uk List jobs with The Royal Marsden NHS Foundation Trust in Nursing and Midwifery or all sectors