PCA - Signature Services

PCA - Signature Services Benchmark Senior Living - 3.3 Norwood, MA Job Details Per diem $20 an hour 1 hour ago Qualifications Incident reporting compliance Record keeping Computer operation Healthcare incident report preparation Resident conversation engagement Caregiving documentation requirements Safety protocol adherence Abuse and neglect policy adherence Floor cleaning Personal protective equipment (PPE) use Phone communication Patient lift systems Writing skills Resident hobbies assistance Resident personal care assistance In-person customer service Security alarm response Client rights in caregiving English Elder abuse reporting High school diploma or GED Driver's License Emotional support for patients Residential housekeeping Fire emergency response Task prioritization Decision making Resident rapport building Safety hazards Emotional safety support

Full Job Description Job Title:

Signature Services Personal Care Associate Department:

Resident Care Date Revised:

6/13/2019

Reports To:

TCD/MMD FLSA

Status:

Non-Exempt Job Code:

7304

Relationship:

The Signature Services Companion will report to the TCD or HCD depending on program assignment. In CT, the Companion reports to the SALSA with a reporting line also to the TCD or HCD.

Purpose:

The Signature Services Companion provides companionship to those residents requiring socialization and/or minimum guidance to assure a protected environment. The primary goal of a Signature Services Companion is to provide our residents and families with a World Class experience by establishing and maintaining a therapeutic and caring relationship, with the resident for whom the associate provides 1:1 companionship.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Advocacy Recognizes and can assist in the prevention of elder abuse, neglect, and exploitation (financial or other) Recognizes and reports to

TCD- HCD

- RCD and/or SALSA a change in a resident's condition Knows and complies with all resident rights Analysis / Reporting Reports shift updates in communication log Timely reports resident and family concerns and issues Timely reports residents' change of condition and / or needs Communication Effectively communicates with residents, families and friends of residents Efficiently documents and provides accurate record-keeping as appropriate Assures resident information is communicated to the staff through the report process and calendar (i.e., appointments, outings, etc.) Communicates and documents residents' material needs (i.e., briefs, clothing, toothpaste, pads, etc.) Accurately completes incident reports prior to the end of the working day Appropriately handles follow-up issues with families Compliance and Safety Demonstrates personal and resident safety Answers residents' urgent call alarms in a timely manner Reviews and demonstrates fire, safety, and elopement procedures Responds to emergencies and personal emergency response system and knows when to call for backup Reacts calmly and effectively in emergency situations Customer Service Provides companionship by reading, conversation and listening Participates in appropriate recreational activities and hobbies for social and sensory stimulation Assists the resident with necessary phone calls, letter writing, computer operation, etc. Maintains a safe environment within the resident's apartment Accompanies the resident on walks, community trips, doctor's office visits, bank, etc. Supports the resident, family and friends as a member of the Resident Care team Demonstrates understanding of the emotional stress of having an aged loved one by responding professionally and sensitively to the family's needs Provides emotional support and promotes a sense of well-being May perform light housekeeping/laundry to maintain a clean, neat environment Delivers World Class service in a friendly, helpful, and courteous manner with resident and family satisfaction as a priority Effectively communicates with residents, families and friends of resident Provides an engaged dining experience that meets the expectations of our residents and families Demonstrates an understanding of the resident's history, interests, physical and cognitive abilities to help provide a successful living experience Facilities Maintenance Focuses on the cleanliness and tidiness of the resident's suite Assists in cleaning spills / soilage Reports any malfunctioning equipment, appliances, fixtures, etc. Does not leave any in-use equipment unattended Efficiently launders resident laundry Organization / Prioritization Follows daily work schedules as directed and identifies and acts on non-scheduled tasks Shows a consistent ability to coordinate multiple tasks Maintains a positive attitude when working under pressure Problem Solving / Decision Making Responds to emergencies and personal emergency response system and knows when to call for backup Effectively handles difficult resident behaviors Reacts calmly and effectively in emergency Public Relations / Marketing Represents the community with a positive attitude and pride when interacting with potential residents and families Physical Environment Reports any malfunctioning equipment, appliances, fixtures, etc. in maintenance log; in cases of emergency report directly to supervisor Does not leave any in-use equipment unattended Ensures a clean and sanitary environment Washes and dries resident's personal laundry in accordance with Benchmark Standards and Practices, using cleaning products appropriate to the type of wash, folding clean clothes and returning to the appropriate resident

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION

Education High School Diploma preferred Proof of valid Driver's License with clean driving record (if providing Escorted Transportation) Skills and Abilities Demonstrates proficiency in the English language through oral and written communication to ensure safety and compliance for all our residents. Demonstrates knowledge of all necessary

Standards and Practices:

including but not limited to: Use of walkie talkies, beeper, and keys Nametag and uniform Proper and timely punches Alarm system Fire safety and elopement All equipment in resident's room

PHYSICAL JOB ANALYSIS JOB TITLE

Resident Care Associate, Lead Aide, Universal Worker The principal duties and responsibilities are listed in the formal job description. This form is intended to provide a summary of the physical demands of the job. Frequency Frequency Unanticipated Seldom (1-5% of time) Occasional (6-33% of time) Frequent (34-66% of time) Constant (67-100% of time) Unanticipated Seldom (1-5% of time) Occasional (6-33% of time) Frequent (34-66% of time) Constant (67-100% of time)

LIFT/CARRY

(OBJECTS)

EQUIPMENT

Objects up to 10 lbs. X Transfer Devices/Gait Belts X Objects 11-20 lbs. X Kitchen Equipment X Objects 21-35 lbs. X Ladders X Objects 36-75 lbs.• X Maintenance Equipment X Objects 76-100lbs.• X Tablets/Computers/Office X Weights in excess of 35 lbs. will be reviewed for 2-person or mechanical assist Vehicles/Driving

X PUSH/ PULL FORCE

•

ENVIRONMENTAL EXPOSURES

Wheelchair with Resident 10-50lbs. X Indoors X Resident Lift Equipment 10-60 lbs. X Outdoors X 2 Wheel Dolly/ 4 Wheel Cart 5-35lbs. X Extreme Heat X Floor Cleaning Equipment 5-25 lbs. X Extreme Cold X •Push/pull force is measured as the peak force required to start object moving Dusty

X POSTURES

Excessive Noise X Sitting

X RESIDENT MOBILITY ASSISTANCE

Standing X One/two person manual transfer (up to 35 lbs. lifting force per person) X Walking on even surface X Bed positioning (lateral movement of resident in bed) X Walking on uneven surface X Chair boosting (assisting resident to sit up in a chair) X Climbing/Stairs X Assist Walking with Gait Belt X Bend/Stoop/Twist

X ADDITIONAL CONSIDERATIONS

Crouching/Squatting X Physical Exams or Health Screenings (as required by state) Kneel/Crawling X TB Test Reach Above Shoulders X Annual Flu Shot Reach Waist to Shoulders X COVID Vaccinations and Boosters Reach Below Waist X Personal Protective Equipment (nitrile gloves, gown, mask, etc.) Repetitive Arm Use X N95 Respirator (must be clean shaven such that any facial hair does not impact the respirator seal) Repetitive Wrist/Hand Use X Exposure to House Pets Hand grasping (power grip) X Exposure to Needles and Sharps Fine manipulation hands/fingers X When working with our resident population, you may on occasion be exposed to certain risks related to medical conditions or progressive diseases such as Alzheimer's disease. These risks include communicable diseases as well as agitation and/or aggressive behaviors which may be verbal or physical. Because you are working so closely with the resident, you may be the target of this aggression. Understanding that these behaviors are related to a medical condition and/or disease process and are not in any way personal, is key to maintaining dignity and respect for our residents in all avenues of care. Benchmark is committed to workplace safety, and to the extent there is any concern relating to safety hazards in the performance of the job, you should immediately report your concerns as directed in the Employee Handbook.