Job Description
ABOUT HOMEWATCH CAREGIVERS
Providing exceptional, person-centered care to home-based clients has been our mission since our company opened nearly two decades ago. We pride ourselves on our ability to adapt to the changing needs of our clientele, staying current with innovative approaches to care, our integration of cutting-edge technology, and providing excellent customer service. Additionally, our commitment to diversity and inclusion is reflected in our team of caregivers and staff as well as our clients. We believe all individuals deserve to be treated with the utmost dignity and respect, and we celebrate what makes our employees and clients both unique and a part of greater communities who make them who they are. At Homewatch CareGivers, We Care Deeply, We Show Up, & We're In It Together! JOB DESCRIPTION
Under the direction of the Managing Director, the Office Coordinator ensures a positive initial and ongoing experience with Homewatch CareGivers. The Office Coordinator is actively involved with caregiver hiring and onboarding, maintaining client and employee files, assisting with internal and external communications, providing assistance to the scheduling team and other office personnel, and representing the company through phone, written correspondence, and face-to-face interactions. SCHEDULE & ATTENDANCE
This is an in-office position. The Office Coordinator will report to work as scheduled except when the office is closed or approved for time off. The schedule is 40 hours per week and will be primarily weekday, daytime hours from 9 a.m. to 5 p.m. Occasionally, schedule may be adjusted due to special projects or community events. PRIMARY JOB DUTIES
Working closely with the Scheduling Team & Director of Client & Caregiver Engagement to understand hiring needs. Scheduling and conducting caregiver interviews and orientations. Maintaining client and caregiver files. Answering a multi-line telephone and directing calls appropriately. Managing outgoing mail including invoices and intermittent larger projects such as customer satisfaction surveys and holiday cards. Compiling data and drafting company reports as assigned. Regularly using standard office equipment and software such as computers, fax machines, copy machines, Microsoft Office products, scheduling software, and electronic visit verification (EVV) software. Maintenance of facilities, supplies, & equipment. Representing the company in a friendly and professional manner in all interactions including prospective, current, and past clients, caregivers, referral sources, vendors, and all other parties. Additional administrative support and other duties as assigned. THE IDEAL CANDIDATE WILL DEMONSTRATE THE FOLLOWING QUALITIES
Strong customer service skills in internal and external interactions and communicate kindly and professionally over a variety of media and settings including but not limited to phone calls, text messages, email, digital video conferencing, and in-person meetings. Excellent time management skills including the ability to prioritize, alternate between tasks, and complete tasks in an efficient and accurate manner. Self-motivated with the ability to work on individual projects as well as collaboratively with a team. Appreciation for open and honest communication including giving and receiving constructive criticism, contributing ideas in and outside of office meetings, and being willing to try new approaches. Stay informed of federal, state, local, and company guidelines and requirements related to home care and contracted care services and implement them accordingly. Practice and enforce confidentiality, including but not limited to protecting proprietary, private, and other sensitive information related to the agency, clients, caregivers, and other staff. Cross-train to assist other team members with job duties in the event of their absence or changes in work load. Adapt to industry or company changes by engaging in learning opportunities and adapting to changes in job duties QUALIFICATIONS
Ability to perform the above job duties effectively and consistently. Prior experience with recruiting, HR assistance, or similar tasks is helpful but some on-the-job training is expected. Excellent problem-solving, customer service, relationship-building, and time management skills. Two years of customer service, especially in an office environment, is highly preferred. Current or recent work experience in home care, home health, or other healthcare fields is helpful but not required. Commitment to treating all individuals with fairness and respect regardless of age, race, ethnicity, gender identity, sexual orientation, abilities/disabilities, beliefs, country of origin, or any other factor. Ability to use common technology and adapt to new or evolving technology. Satisfactory results from a comprehensive, nationwide background check. Verifiable employment and references. Job Type:
Full-time Pay:
$22.00 - $24.00 per hour Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance Experience:
Recruiting:
1 year (Preferred) Office/Record Keeping:
1 year (Preferred) Work Location:
In person
