DDA Personal Supports Operations Administrator

DDA Personal Supports Operations Administrator

WINDSOR WOODS - 2.0

Pikesville, MD Job Details Full-time $60,000 - $65,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications State healthcare regulations Driver's License Productivity software

Full Job Description Benefits:

Bonus based on performance Training & development 401(k) matching Dental insurance Health insurance Vision insurance Please read the full job description before applying. This is an office based job, requiring in-office duties everyday

PROFESSIONALISM IS MANDATORY.

Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary Windsor Woods Home Care is seeking a highly organized, dependable, and detail-oriented Operations Administrator to support the daily operations of our DDA Personal Supports Program. This role is responsible for coordinating administrative and operational activities to ensure quality service delivery for individuals with developmental disabilities. The Operations Administrator will assist with staffing coordination, compliance monitoring, employee documentation, scheduling, communication, and overall program support while maintaining compliance with Maryland DDA regulations and agency policies. Responsibilities Support the daily administrative and operational functions of the DDA Personal Supports Program Coordinate staff schedules, shift coverage, and client assignments Maintain employee and client records in compliance with DDA, Medicaid, and HIPAA requirements Assist with onboarding, credential tracking, and staff compliance documentation Ensure staff certifications, trainings, and required documents remain current Communicate professionally with Direct Support Professionals (DSPs), families, guardians, coordinators, and management Monitor documentation, including progress notes, incident reports, and service records for completeness and accuracy Support quality assurance and compliance activities within the program Assist with investigations, incident follow-ups, corrective actions, and internal audits as directed Coordinate meetings, trainings, orientations, and employee communications Respond to scheduling emergencies and assist with staffing solutions as needed Maintain confidentiality of client and employee information Assist leadership with administrative projects and operational improvement initiatives Support person-centered services that enhance the quality of life for individuals receiving support Ensure professionalism, accountability, and compliance within daily operations Qualifications Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business Administration, or related field Minimum of 2 years of administrative or operational experience, preferably in healthcare, home care, or DDA services Knowledge of Maryland DDA regulations and developmental disability services Strong organizational, communication, and multitasking skills Ability to work effectively in a fast-paced environment and manage multiple priorities Experience with scheduling systems, Microsoft Office, email communication, and electronic documentation systems Strong attention to detail and problem-solving abilities Ability to maintain confidentiality and professionalism Experience with coordinating staff Valid Maryland Driver's License and a reliable car . A current driving record must be submitted during the hiring process Cleared current background check from CJIS. Please read the full job description before applying. To confirm you reviewed the posting completely, include the word "Support" in your application message and briefly describe your administrative or healthcare experience.