Client and Caregiver Relationship Manager

Circle of Care St. Louis is seeking a highly organized, dependable, and proactive Client & Caregiver Manager to oversee daily home care operations. This role is responsible for caregiver recruitment, scheduling, time tracking, and maintaining strong relationships with both clients and caregivers. This is a hands-on position that requires strong communication, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment. Position Summary The Client & Caregiver Manager ensures that all clients receive consistent, high-quality care by maintaining proper staffing, supporting caregivers, and addressing client needs. This role plays a critical part in maintaining service reliability, caregiver accountability, and client satisfaction. Key Responsibilities Caregiver Recruitment & Onboarding Recruit, screen, and interview qualified caregivers Maintain an active pipeline of candidates Conduct onboarding and ensure all hiring requirements are met Scheduling & Staffing Create and manage caregiver schedules for all client cases Fill open shifts and respond to call-offs promptly Ensure consistent coverage with minimal disruptions Match caregivers appropriately based on client needs Time Tracking & Compliance Track and verify caregiver hours weekly Ensure accurate documentation for Medicaid services Monitor service hours to ensure compliance with care plans Caregiver Management Maintain regular communication with caregivers Address attendance, performance, and reliability issues Reinforce expectations around scheduling and accountability Support caregiver retention and engagement Client Management Serve as primary point of contact for clients and families Conduct regular check-ins to ensure satisfaction Address and resolve service concerns in a timely manner Ensure care plans are being followed correctly Requirements Experience in home care, healthcare, or staffing coordination preferred Strong scheduling, organizational, and multitasking skills Ability to manage and resolve issues quickly and professionally Strong communication and leadership skills Reliable transportation Attendance & Performance Expectations Must be highly reliable and responsive Ability to manage scheduling needs, including urgent or after-hours situations when necessary Strong accountability in managing caregiver attendance and coverage Why Work With Circle of Care St. Louis Circle of Care St. Louis is committed to delivering high-quality home care services to individuals in our community. We value professionalism, reliability, and a strong commitment to service. This role offers the opportunity to grow into a leadership position as the organization expands. This role is best suited for individuals who are highly organized, solution-oriented, and comfortable managing both people and operations. #hc238390 Client and Caregiver Relationship Manager Circle of Care St Louis Hazelwood, MO 63042 $21

• $22 an hour
• Full-time $21
• $22 an hour
• Full-time Circle of Care St.

Louis is seeking a highly organized, dependable, and proactive Client & Caregiver Manager to oversee daily home care operations. This role is responsible for caregiver recruitment, scheduling, time tracking, and maintaining strong relationships with both clients and caregivers. This is a hands-on position that requires strong communication, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment. Position Summary The Client & Caregiver Manager ensures that all clients receive consistent, high-quality care by maintaining proper staffing, supporting caregivers, and addressing client needs. This role plays a critical part in maintaining service reliability, caregiver accountability, and client satisfaction. Key Responsibilities Caregiver Recruitment & Onboarding Recruit, screen, and interview qualified caregivers Maintain an active pipeline of candidates Conduct onboarding and ensure all hiring requirements are met Scheduling & Staffing Create and manage caregiver schedules for all client cases Fill open shifts and respond to call-offs promptly Ensure consistent coverage with minimal disruptions Match caregivers appropriately based on client needs Time Tracking & Compliance Track and verify caregiver hours weekly Ensure accurate documentation for Medicaid services Monitor service hours to ensure compliance with care plans Caregiver Management Maintain regular communication with caregivers Address attendance, performance, and reliability issues Reinforce expectations around scheduling and accountability Support caregiver retention and engagement Client Management Serve as primary point of contact for clients and families Conduct regular check-ins to ensure satisfaction Address and resolve service concerns in a timely manner Ensure care plans are being followed correctly Requirements Experience in home care, healthcare, or staffing coordination preferred Strong scheduling, organizational, and multitasking skills Ability to manage and resolve issues quickly and professionally Strong communication and leadership skills Reliable transportation Attendance & Performance Expectations Must be highly reliable and responsive Ability to manage scheduling needs, including urgent or after-hours situations when necessary Strong accountability in managing caregiver attendance and coverage Why Work With Circle of Care St. Louis Circle of Care St. Louis is committed to delivering high-quality home care services to individuals in our community. We value professionalism, reliability, and a strong commitment to service. This role offers the opportunity to grow into a leadership position as the organization expands. This role is best suited for individuals who are highly organized, solution-oriented, and comfortable managing both people and operations. #hc238390