Home Care Coordinator

Home Care Coordinator - New Triad Area Launch Golden Harmony Home Care is launching a brand‑new office in a growing service area, and we're looking for a Home Care Coordinator who is excited to help build a successful area. You'll be a key player in shaping our presence in this community, setting the tone for service excellence, and helping to grow a thriving new area. About Golden Harmony Golden Harmony Home Care is a locally owned, non‑medical home care company serving older adults and their families in the Triangle, and we are now expanding to the Triad. We focus on exceptional customer service, strong relationships, and best‑in‑class team member support so our clients receive consistent, dignified care. Position Summary The Home Care Coordinator will support the Area Director in managing business office tasks. You will also assist our recruitment team in interviewing, hiring and training top notch care professionals and maintaining excellent customer service. You'll coordinate care, manage schedules, maintain accurate records, and help us build a loyal base of clients and care professionals from day one. Key Responsibilities Client and Care Management Assist to develop, update, and oversee individualized care plans, ensuring high-quality care that reflects Golden Harmony's standards. Perform client visits and follow‑up calls to monitor satisfaction, especially as we build our reputation in the new area. Maintain high client satisfaction and Net Promoter Score (NPS) by proactively addressing concerns. Scheduling and Staffing Assist in managing schedules for our clients and care professionals, ensuring all shifts are filled with consistent, well-matched caregivers. Assist in communicating with clients and caregivers regarding schedules and changes in a clear, proactive manner. Work with the scheduling team to staff open visits quickly while maintaining quality matches. Help drive growth by meeting or exceeding weekly billable hour targets. Team Support and Coordination Partner with recruiting to help attract and select care professionals to serve our clients. Support onboarding and orientation, helping to establish the culture and expectations. Provide regular feedback and coaching to caregivers, reinforcing Golden Harmony's Core Values and service standards. Collaborate closely with the Area Director as we refine processes, solve problems, and scale the new office. Compliance and Documentation Maintain accurate and up‑to‑date client and caregiver records. Ensure compliance with NC DHHS home care regulations and company policies as we grow in the new area. Support periodic audits of client and team member files as needed. On ‑ Call and Office Duties Participate in the shared after‑hours on‑call rotation to manage urgent scheduling or client needs. Use office equipment, scheduling software, and mobile applications to perform daily responsibilities efficiently.

Qualifications Education and Experience Preferred:

2-3 years of experience in home care, senior living, care coordination, staffing, business office, recruitment or a related customer‑service role. Experience launching or growing a location, program, or caseload is a plus (even informally—think "builder" mindset). Skills and Attributes Strong written and oral communication skills with the ability to build trust with new clients, families, and caregivers. Active listener with excellent interpersonal skills and a calm, professional demeanor. Highly organized and comfortable working in a fast‑changing environment where processes are being developed and improved. Comfortable using online scheduling and CRM systems, Microsoft Office, and Google Apps. A proactive, solutions‑oriented, "can‑do" attitude and enthusiasm for helping launch and grow a new office. Other Requirements Valid driver's license, reliable transportation, and ability to travel to client homes and community partners within the new service area. Ability to work a full‑time schedule during regular business hours and participate in an after‑hours on‑call rotation. Ability to sit, stand, walk, and occasionally lift up to 25 lbs.