Caregiver Supervisor

Caregiver Supervisor Affordable At Home Care- Eugene Eugene, OR Job Details Full-time $25 - $28 an hour 19 hours ago Benefits Health insurance Dental insurance Paid time off Flextime Vision insurance Qualifications Staff supervision Team supervision Caregiving Staff scheduling Team scheduling Microsoft Office High school diploma or GED Schedule management Supervising experience Schedule creation Home & community care experience Full Job Description Job description: Do you have a team player mindset? Enjoy working in a collaborating atmosphere? How about a fast paced work environment where you feel like you make a positive difference? Affordable at Home Care has seven locations across the state and we are in need of a Caregiver Supervisor in our Eugene office. This position is Monday-Friday, 8-5. The CS focuses on screening caregiver candidates, hiring, onboarding, supervising and managing schedules for all caregiving team members. The Caregiver Supervisor works hand-in-hand with the Client Services Coordinator to take on new clients and assign caregivers based on client's care needs. The Caregiver Supervisor works directly under the supervision of the agency's Administrator. The CS will not only be who all caregivers directly report to, they will manage quality of care provided to our treasured clientele. The Caregiver Supervisor communicates diligently with our client base to update them on any schedule changes and fields any scheduling requests or concerns voiced related to a caregiver. A warm, welcoming and supportive personality is required. Once the CS is up to speed in their position, they will become part of an on-call rotation which includes certain weekday evenings and every 3rd weekend. During that on-call rotation, the CS will field phone calls and manage any urgent needs such as callouts. Minutes accumulated actively attending to work-related matters are recorded/tracked and compensated utilizing flex time that can be claimed at the team member's discretion. A@HC believes that in order to have a successful team, everyone must work together, communicate, listen and collaborate. Accountability is practiced and integrity is highly valued here. We strongly encourage a drama free work environment. The person chosen will need to act, dress and conduct themselves in a professional manner, taking responsibility and assisting with a variety of other office responsibilities. We believe that our diversity is one of our strongest attributes and welcome contribution from ALL walks of life. Some responsibilities expected of the Caregiver Supervisor include:

• Answering and directing phone calls as needed
• Consistent interaction with care staff
• Resolving scheduling conflicts between care staff and clients
• Constant and precise communication between care staff and clients
• Prompt and timely follow ups with care staff and clients (text & phone)
• Counsel care staff as needed
• Able to problem solve and mitigate conflict in a professional manner
• Communicate honestly with office team members about challenges
• Attend and contribute to weekly staff meetings
• Learn and become completely familiar with scheduling software (WellSky)
• Enter data and notes into the CRM (WellSky) daily, sometimes hourly.
• Help build and foster a supportive atmosphere with care staff
• Maintain a professional and respectful attitude even in stressful situations
• Constant attention on making sure the schedule is filled
• Able to prioritize, complete and document tasks Some of the qualifications for the Scheduling Coordinator are:
• H.S. Diploma or GED.
• Computer skills such as MS Office, MS Excel and CRM experience
• Basic medical and non-medical terminology helpful
• Strong interpersonal and organizational communications skills
• Strong attention to detail, especially in regards to scheduling
• Ability to recognize and prioritize tasks
• Ability to follow and carry out direction
• Able to multi-task and organize client schedules simultaneously
• Experience working in a professional setting with office etiquette
• Excellent communication skills
• Able to work independently as part of a team
• Problem solving abilities and strategies
• Ability to prioritize and complete projects within a deadline
• Ability to work under pressure and meet deadlines Affordable at Home Care is an equal opportunity employer.

A@HC does not discriminate based on religion, origin, sexual preference or gender. The right applicant will be chosen based on experience, qualifications, merit and personality to fit within the existing culture. If you have the skills, experience and qualifications listed above and desire to be a part of a dynamic, supportive and positive team, we encourage you to apply today for the Caregiver Supervisor position!

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off Vision insurance Retirement Saving account

Schedule:

8 hour shift Monday to

Friday On-Call Education:

High school or equivalent (Required)

Experience:

Medical terminology: 1 year (Preferred)

Microsoft Office:

1 year (Preferred) Schedule management: 2 years (Required)

Caregiving:

1 year (Preferred)

Supervising:

1 year (Required)

Job Type:

Full-time Pay:

$25.00 - $28.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you willing to participate in an on-call rotation after reasonably trained to do so?

Experience:

Microsoft Office:

1 year (Preferred) Schedule management: 1 year (Required)

Caregiving:

1 year (Preferred)

Supervising:

1 year (Required)

Work Location:

In person