Care Manager (Home Care Agency)

Safe Hands Warm Hearts is a rapidly growing home care agency ! We are seeking a high-level Client Services Manager to oversee the operations, scheduling, and quality of care for our Kalamazoo and Calhoun counties!

The Mission:

Your goal is to ensure stability for our clients by managing a team of caregivers who work with our clients providing personal care, companionship and homemaking. You are the bridge between the client, the caregiver, and the Case Manager/Support Coordinator.

Key Responsibilities:

Caregiver Management:

Recruit, train, and supervise a team of caregivers working in scattered locations. You are not just a supervisor; you are their primary support system.

Complex Scheduling & Logistics:

Manage weekly schedules accounting for drive time, geography, and caregiver availability. You must be able to solve "call-off" puzzles quickly to ensure 100% shift coverage.

Compliance:

Ensure all care provided matches the care plan and maintaining compliance standards set by the company, especially EVV metrics.

Quality Assurance:

Conduct regular home visits to monitor quality of care, address client concerns, and ensure safety protocols are followed.

Case Manager Communication:

Act as the primary liaison for families and external Case Managers, handling inquiries and service changes professionally.

What We Offer:

Performance Bonuses:

Competitive hourly pay plus a clearly defined $2,500+ quarterly bonus structure based on growth and retention.

Flexibility:

Hybrid work model available (work from home) once territory targets and numbers are consistently met.

Growth:

As we grow, your role grows—with pathways to manage larger accounts and regions.

Benefits:

401(k) matching, Health/Dental/Vision, Paid Time Off.

Requirements:

Experience:

2+ years of experience in a Home Care Agency setting (Scheduling, Coordination, or Management) is highly preferred. Caregiving experience is a must!

Knowledge:

Familiarity with Medicaid home care, and HHA eXchange (or similar agency software) is a major plus.

Mobility:

Must possess a valid Driver's License and a reliable vehicle. This position requires travel to client homes in the three counties

Tech Savvy:

Must be proficient in mobile scheduling apps and digital documentation. Are you ready to make a difference and take your career to the next level?

Job Type:

Full-time Pay:

$24.00 - $27.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Home Care:

5 years (Required)

Work Location:

In person