In-Home Care Registry Coordinator FR, SAT, SUN, MON

In-Home Care Registry Coordinator

FR, SAT, SUN, MON

Saint George, UT 84790 Hybrid work $18

• $21 an hour
• Full-time $18
• $21 an hour
• Full-time Job description: We are professional recruiters matching higher need seniors with experienced, quality private contractor caregivers in southern Utah, northern Nevada and Central Oregon.

Job Summary:

The Caregiver Coordinator oversees scheduling of non-medical, in-home caregiving services for seniors. They place private contractor caregivers in unique and highly personalized schedules for our clients, matching them to clients' needs and personalities, in a timely and efficient manner. The candidate must have excellent organizational skills and a strong aptitude for computers and online software systems. We are looking for someone who has worked in this segment of the Health & Personal Care industry; scheduling caregivers to visit seniors in their homes.

Schedule:

This is a 9:00 AM to 5:00 PM office hours position Friday, Saturday, Sunday and Monday with after-hours on call Saturday and Sunday from 5:00 PM to 9:00 AM. Office hours pay at the hourly rate. On-call hours are paid 2 hours for every 8 hours on call. This is a 40 hour a week position.

Location:

Hybrid

• In-office preferred on Monday and Fridays with Sat and Sunday office hours and on-call hours at home.

Will consider ALL hours to be in-home for the right candidate.

Key Responsibilities:

Schedule private contractor caregivers with senior clients based on availability, skill set, and client needs. Ensure the most appropriate caregiver is assigned to each client based on preferences and care requirements. Act as a point of contact for clients and families, addressing scheduling concerns, changes, and requests in a timely manner. Maintain and update an online scheduling system, making adjustments as necessary due to client cancellations, caregiver call-offs, or new care needs. Maintain frequent communication and collaboration with caregivers to confirm schedules and resolve any conflicts or issues that may arise. Track and report on scheduling metrics, including caregiver hours, client requests, and scheduling efficiency. Provide regular updates to the office team. Respond to emergencies or last-minute requests by quickly adjusting schedules to meet client needs, ensuring continuity of care. Communicate clearly and frequently with all office staff to keep them up to date and aware of major schedule changes and quality of care. Engage in weekly reviews of agency hours and projections, projecting coverage, utilization, new client needs, and caregiver metrics. Help with office coverage, emergency after hours and emergency CG shifts and other office staff. Politely and effectively respond to and resolve client and caregiver complaints, concerns, and incidents. Maintain professional decorum, team building and regular, predictable attendance. Qualifications Personal care scheduling experience required Ability to learn and utilize different software (Ally is the current software) Proficient in using computers and online solutions, such as Google and Microsoft office. The ability to stay organized while multi-tasking Pleasant and strong communication skills. Ability to work independently and as part of a team. Passionate about improving the lives of seniors through high quality care.

Knowledge and Abilities:

Knowledge of Ally, Overture or similar scheduling software. Excellent, professional verbal and written communication skills. Solid organizational skills and detail-oriented. Proactive and independent with the ability to take initiative. Excellent time management skills with a proven ability to meet deadlines. Creative problem solving ability and willing to tackle challenges of a growth environment.

Pay:

$18.00

• $21.

00 per hour

Benefits:

Health insurance Vision insurance

Experience:

Scheduling:

2 years (Required)

Work Location:

Hybrid remote in Saint George, UT 84790