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Job Description
Case Manager Empower Mental Health PLLC Phoenix, AZ Job Details Full-time $50,000 - $55,000 a year 4 hours ago Qualifications Patient follow-up care Customer communication Patient progress tracking Court record maintenance Client onboarding Intake Medical coding Client file management Gap analysis Care documentation Legal document sorting and filing Assisting medical staff Mid-level Personal injury law Overseeing care coordination Data management Client management Medical record retrieval Court case file organization Relationship management Management reporting Progress management Patient progress monitoring Legal case management Collaboration with legal team Personal injury litigation support Claims documentation management Faxing Managing patient records Care coordination Full Job Description Why Join Empower Mental Health? Mission-driven organization focused on emotional and cognitive wellness Collaborative, supportive leadership team Opportunities for growth and expanded responsibility Flexible work environment (remote/hybrid options depending on role) Meaningful work that directly impacts client care and case outcomes
Location:
On-Site, Phoenix, AZ, 85020
Compensation:
$50,000 - $55,000 per year Position Overview The Case Manager oversees the full lifecycle of personal injury cases from referral to settlement, ensuring timely communication, accurate documentation, and coordinated medical care. This role manages client intake, treatment tracking, attorney and provider communication, and case file organization. The position requires strong attention to detail, excellent communication skills, and the ability to manage multiple cases in a fast-paced environment while supporting clients, attorneys, and providers. Key Responsibilities Strategic & Operational Responsibilities Receive referrals and enter new cases into the platform Conduct initial client intake and gather all case details (injury date, incident information,contact details, etc.) Track treatment progress, missed appointments, and provider recommendations Ensure clients receive timely evaluations and ongoing care Identify gaps in care, delays, or compliance issues and escalate appropriately Maintain complete, accurate, and up-to-date case files, records, and documentation Upload and manage all documents in the platform Monitor PI email and faxes for referrals, medical records, balance reductions, and related tasks Prepare case summaries, timelines, and treatment logs Relationship Management Provide regular updates to partners, attorneys, and providers regarding case status Communicate treatment progress, no-shows, refusals to schedule, and completion of care Send medical records, bills, and updates to legal teams Coordinate with attorneys regarding client needs, case status, and documentation Support lien management and ensure proper documentation for settlement Send AIS case updates through Leading Reach (AIS-specific) Maintain professional, supportive communication with clients to reduce frustration and confusion Service / Program Support Track case milestones from intake through settlement Ensure all required documentation is prepared for demand packages Support operational workflows related to PI case management Assist clients in understanding treatment timelines and expectations Help maintain client engagement and reduce drop-off Administrative & Reporting Maintain accurate case notes and updates in the platform Apply proper billing codes (CPT codes) to each case Document all communication, treatment updates, and case activity Track case progress and identify delays or risks Prepare reports or summaries for attorneys, leadership, or providers as needed Ensure all documentation is organized and ready for settlement or demand preparation
