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Job Description
Job No:
539787
Work Type:
Full-time Location:
PHOENIX Categories:
Social Work/Human Services
DEPARTMENT CHILD SAFETY DCS OPEN ONLY TO CURRENT DCS SPECIALIST - LATERAL TRANSFER DCS OFFICE FOSTER CARE SUPPORTS 3003 N
Central Ave Phoenix, AZ 85012 HRLY DCS + Makes decisions regarding a child's safety vs. risk, permanency, and well-being using the agency's Child Safety Assessment/Strengths and Risk Assessment/Case Plan by gathering and analyzing information utilizing Family Centered Practice strategies. Methods include interviewing clients, engaging and partnering with families, researching family histories, ordering/reviewing medical records, police records, school records, social service records, evaluating gathered information with a supervisor by creating a safety plan, intervention plan or a family centered, behaviorally focused case plan for services. + Organizes, plans and continuously prioritizes work-developing specific plans to efficiently and effectively complete tasks and recordkeeping. Speaks with supervisor to prioritize cases with greatest risk based on completed assessments and with assistance of supervisor, if needed. + Resolves conflicts-negotiating with others-handling complaints, settling disputes and resolving grievances or conflicts with clients, or otherwise negotiating with others. This responsibility includes interviewing involved parties, evaluating information, reaching conclusions and making case plans based on sound casework principles and organizational values. + Obtains information-observing, receiving, and otherwise obtaining information from all relevant sources. This includes documenting observations and information received in a format that is usable by others. Maintains current information on Guardian and other applicable case management systems which meet established work standards. + Evaluates information to determine compliance with standards-using relevant information and individual judgment to take appropriate action in compliance with laws, regulations, policies and standards. This involves researching/reviewing DCS policies and procedures and staffing cases with a supervisor to determine consistency with division values and goals. + Other duties as assigned as related to the position. + Federal and state child welfare laws, policies, procedures and practices + Normal child development stages, processes, and milestones + Potential effects of cultural differences on family dynamics + Roles and responsibilities of courts, law enforcement, hospitals, schools, mental health systems, community agencies, and other child welfare professionals + Physical and behavioral indicators of abuse, neglect, and mental health disturbances + Crisis intervention protocol + Conflict resolution techniques + Statewide community resources + Microsoft Office Outlook, Word, PowerPoint + Communicating effectively while actively listening to others + Making critical decisions independently + Proficiency with technology, especially computers, software applications, and phone systems + Typing at least 45 words per minute + Critical thinking and reasoning + Applying interviewing techniques based on the individual case + Preparing accurate and detailed documentation of reported information + Work in a busy call center environment + Recognize indicators of abuse/neglect + Remain calm and clear-headed in tense/crisis situations + Sit for long periods of time + Perform phone interviews while simultaneously inputting information into a database + Work in time constraints, high call volumes, and stressful conditions + Accept responsibility for work product and outcomes + Maintain professional boundaries + Work various shifts, including nights, weekends and holidays Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.)
R2-10-207.11
) The ability to secure and maintain an Arizona Fingerprint Clearance Card and the ability to secure and maintain clearance from the DCS Central Registry. + Affordable medical, dental, life, and short-term disability insurance plans + Top-ranked retirement and long-term disability plans + 10 paid holidays per year + Vacation time accrued at 4:00 hours bi-weekly for the first 3 years + Sick time accrued at 3:42 hours bi-weekly + Deferred compensation plan + Wellness plans ASRS To view full details and how to apply, please login or create a Job Seeker account
