Case Manager

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Always be on the lookout for job scams! Learn more about identity theft Opens in new window Help information , opens a new window. Info First Job Previous Job 237 of 6,236 Next Job Last Job Share More Like This Between $30.00 and $33.00 Per Hour DOE (Depends on Experience) Case Manager Strategic Campaign Sources

Occupation:

Legal Support Workers, All Other

Location:

Pasadena, CA - 91101

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

04/26/2026 Positions available: 1

Source:

CalJOBS

Web Site:

CalJOBS Onsite /

Remote:

Work onsite all of the time

Updated:

04/27/2026

Expires:

05/26/2026 Job #: 19850149 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Education Bachelor's Degree Experience 12 Month(s) Language Mandarin, Very Well Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Benefits Job Description Help for Job Description. Opens a new window. About Perfected With empathy at its core, Perfected serves as a bridge between individuals impacted by injury or catastrophe and the law firms that advocate for their voices. We are currently seeking a bilingual (English and Mandarin) Case Manager to join our Pasadena, CA office in support of the LA Fire Justice campaign. If that sounds like you, and your qualifications are a good match, we look forward to hearing from you! About the Role The Case Manager is responsible for a docket of cases that need to be moved through different milestones of the client's case development journey. The Case Manager will be cross-trained in all areas of case management: Intake Qualification, Medical Record Retrieval Coordination, Medical Record Review, Plaintiff Form Fulfillment, Client Engagement, Quality Assurance, and Post Settlement Coordination. In addition to communication, via calls, emails, and texts, the Case Manager will assist clients in person when they visit the office. What You'll Do Gathers and interprets data to develop actionable next steps to optimize best-case results. Undertakes a diverse range of quality assurance tasks, each assigned based on the case's status (Intake, Onboarding, Medical Record Retrieval, Medical Record Review, and Plaintiff Form Fulfillment). Responsible for inbound and outbound communication (calls/emails/texts) with clients to obtain case-related details, confirm information, complete documentation/questionnaires, and provide case and settlement status updates. Works with external partners such as experts, appraisers, and contractors to validate and maximize client's claims. Submits client's case filing, and questionnaires prior to court set deadlines. Supports Community Outreach needs such as fielding phone calls, taking 1:1 appointments, and supporting weekly events as needed. In person communication with clients. Empathetic and concise when communicating with clients. Having patience and leading with empathy is a requirement. Responsible for managing assigned cases. Responsible for managing priorities to help meet and maintain production goals and Service Level Agreements (SLAs). Responsible for maintaining quality guidelines. Ensures all assigned cases maintain accurate and up-to-date information and details. Conducts audits and reviews of client files to ensure accuracy, completeness, and adherence to standards. Maintains knowledge on the torts in which we are supporting. Overtime may be required during periods of high workload. Perform other duties as assigned. What You Bring Bachelor's Degree or similar experience. 1+ years of experience in the mass tort industry and/or a similar role. 1+ years of legal knowledge/ case management. 1+ years in customer service. 1+ years of previous experience handling high call volumes with tact and empathy. Bilingual in Mandarin is considered a required qualification for this role. Strong computer skills, including Salesforce, Google Sheets, Microsoft Office. Outstanding written and verbal communication skills. Skills and Abilities Strong interpersonal skills capable of maintaining strong relationships. Detail-oriented and excellent multitasking skills. Strong organizational abilities. Ability to work collaboratively in a team environment. Strong analytical skills. Problem-solving skills. Comfortable operating in a process-driven environment. Able to remain calm under pressure. Ability to learn and adapt to change quickly. Ability to work independently and as a team player. Physical Requirements Frequent need for oral, written, and auditory communication. Prolonged periods working on a computer. Ability to sit for long periods of time. Prolonged periods working on a computer. Frequent repetitive hand and wrist motions. Ability to work in a fast paced and sometimes stressful services environment. Benefits at a

Glance:

Time Off:

 PTO (15 days to start), sick leave (10 days), paid holidays (14) and floating holidays (2 days).

Health & Wellness:

 Comprehensive medical, dental, and vision coverage.

Flexible Spending & Savings:

 FSA and HSA options to help manage healthcare costs.

Protection & Security:

 Short- and long-term disability and basic life insurance.

Future Planning:

 401(k) retirement plan with a 5% company match.

Work-Life Support:

 Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and other wellbeing resources.

Pay Range:

 $30.00 - $33.00 per hour This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time. Strategic Campaign Sourcing LLC is an equal opportunity employer. If you need an accommodation during the application process due to a disability, you may call us at 340-423-7199 and ask for Human Resources; however, please note that we only accept accommodation requests at this number. We do not accept applications or application status requests by phone. Strategic Campaign Sources Is a Private Sector employer https://perfectedclaims.com/

Company Profile:

When corporations cause harm, someone has to answer for it. At Perfected, we guide people through complex legal journeys with one clear goal: to hold corporations accountable and help communities reclaim their power. We start with people—their stories, their pain, their hope—and we stand with them every step of the way. Our work is rooted in transparency, empathy, and advocacy. Every message, every design, and every interaction is built to help individuals understand their rights, feel supported, and take action with confidence. We partner with law firms across the country to bring clarity to chaos, amplify community voices, and create human-centered experiences that make justice feel within reach. 100-249 employees Social Links Connect with Strategic Campaign Sources Other Local Jobs from Strategic Campaign Sources Help for Other Local Jobs from. Opens a new window. Change to Grid view Play Carousel Previous Slide Next Slide Slide 1 Slide 2 Community Outreach Representative Strategic Campaign Sources Pasadena, CA Community and Social Service Specialists, All Other Regular | $35.00-$38.04 Hour Preferred Employer 2 weeks ago About Perfected With empathy at its core, Perfected serves as a bridge between individuals impacted by injury or catastrophe and the law firms that advocate for their voices. We are currently seeking a bilingual (English and Spanish ) Community Outreach Representative to join our Pasadena, CA office in support of the LA Fire Justice campaign. If that sounds like you, and your qualifications are a good match, we look forward to hearing from you! About the Role The Community Outreach Representative supports the company's client acquisition efforts. They are responsible for building awareness of the various mass tort campaigns within targeted communities across the nation. This role is critical to building public trust in the work that the company does on behalf of those who have been harmed, and contributing to the conversion of leads into clients. The role is responsible for helping the community understand their rights and helping individuals and families sign-up with our legal team for representation. This is a temporary position, anticipated duration is approximately 8 months. What You'll Do Research and attend various community engagements to share our message, integrate into the community to build trust, and gain interest of individuals who may have been harmed. Schedule appointments in the office and out in the community to get clients signed up with representation. Follow up with potential clients that have questions and help address their concerns, with the goal of signing up as a client. Answer current client questions in-person, by phone, and email. Support and attend micro-town hall and other in-office events, overall care and organization of the office. Support and attend large town halls and logistics. Responsible for data entry and working within the company's databases. Collect current clients' documentation and information as necessary to support their case and submit documentation as required. Work within a team to ensure goals are met and receive information and instruction from managers or directors as needed. Perform other duties as required/assigned. This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that may be required of the employee for this job. Duties and responsibilities may change at any time with or without notice. What You Bring High school diploma or equivalent. 2-4 years' experience in client relations, customer service, sales, or account representative roles with an excellent track record of success. Spanish and English language fluency. Proficient in Google Workspace applications. Exceptional communication skills including verbal, written, and follow-up. Strong ability to actively listen to understand, not respond. Ability to speak confidently, comfortably, and in a concise manner with individuals and in front of an audience. Able to act with integrity, professionalism, and confidentiality. Compassion and understanding for people in crisis. Skills and Abilities Strong organizational and time management skills. Able to complete workflows as outlined by the manager. Excellent customer-facing skills. Ability to work within a team environment. Flexibility and willingness to learn. Ability to work in a fast-paced and sometimes stressful service environment. Willingness to work some weekends and travel for extended periods of time as necessary. Physical Requirements Frequent need for oral, written and auditory communication. Prolonged periods working on a computer. Occasional need to lift at least 20 pounds. Ability to sit and stand for long periods of time. Frequent repetitive hand and wrist motions. Ability to work on a fast paced and sometimes stressful services environment. Occasional need for travel. Benefits at a

Glance:

Time off: PTO (15 days, earned on an accrual basis; increases at 3rd and 5th anniversary), sick leave (10 days, earned on an accrual basis), paid holidays (14) and floating holidays (2 days).

Health & Wellness:

Comprehensive medical, dental, and vision coverage.

Flexible Spending & Savings:

FSA and HSA options to help manage healthcare costs.

Protection & Security:

Short- and long-term disability and basic life insurance.

Future Planning:

401(k) retirement plan with a 5% company match.

Work-Life Support:

Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and other wellbeing resources.

Pay Range:

$35.00 - $38.04 per hour This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time. Strategic Campaign Sourcing LLC is an equal opportunity employer. If you need an accommodation during the application process due to a disability, you may call us at 340-423-7199 and ask for Human Resources; however, please note that we only accept accommodation requests at this number. We do not accept applications or application status requests by phone. General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share Client Operations Manager Strategic Campaign Sources Pasadena, CA General and Operations Managers Regular | $95,000.00-$110,000.00 Year Preferred Employer 2 weeks ago About Perfected With empathy at its core, Perfected serves as a bridge between individuals impacted by injury or catastrophe and the law firms that advocate for their voices. We are currently seeking a Client Operations Manager to join our Pasadena, CA office in support of the LA Fire Justice campaign. If that sounds like you, and your qualifications are a good match, we look forward to hearing from you! About the Role The Client Operations Manager will provide strategic oversight and operational leadership for high-volume ground and national tort case management teams. In this role, the Manager will guide and support Supervisors, ensuring operational excellence across the full case lifecycle from intake through resolution. This position is responsible for establishing standards, optimizing workflows, driving team performance, and ensuring the consistent application of best practices across case management operations. The Manager will also play an important role in supporting operational strategy by collaborating closely with Business Operations, Partner Services, Product, and Campaign teams to align priorities, remove obstacles, and improve outcomes across tort programs. What You'll Do Case Management Oversight Provide guidance and support to Supervisors in managing intake qualification, document retrieval, document review, plaintiff form fulfillment completion, client engagement, and ensuring accurate, timely progression of cases. Act as the primary escalation point for key stakeholders and Supervisors, proactively identifying risks and driving solutions. Monitor volume, backlog, timelines, and operational output to ensure teams remain on track with milestones and legal requirements. Ensure seamless communication and alignment across all torts and keep current on status, risks, and strategy. Partner with leadership to prioritize assignments, resource needs, and production expectations across torts. Team Leadership & Development Provide mentorship and guidance to Supervisors and team members, fostering professional growth, strengthening team capabilities, and exercising decision-making authority to resolve complex case management challenges and drive operational excellence. Ensure Case Management team is provided consistent training, quality oversight, and development. Drive a solution-oriented culture by supporting the team with tools, workflows, and guidance to remove obstacles. Facilitate Supervisor- level status review meetings, providing a structured forum for Supervisors to report on progress, production metrics, and quality performance, while ensuring alignment with departmental goals. In partnership with Business Operations, develop, improve, and implement workflows, processes, and standard operating procedures to streamline operations, boost efficiency, and deliver a white glove client experience. Collaboration & Communication Serve as a liaison between Operations, Business Operations, Partner Services, Product, and Ground Campaign to ensure alignment, execution and problem solving. Participate in leadership and stakeholder meetings to present operational performance, backlog trends, risks, and recommended solutions. Maintain strong relationships with law firm partners and internal stakeholders to support case momentum and expectations. Support opportunities for workflow optimization and lead implementation adoption across teams. Quality Control, SLA & Compliance Ensure Supervisors are maintaining adherence to service level expectations, standards, and white glove service expectations to clients. Monitor quality and compliance across torts ensuring cases are processed in alignment with legal standards and lifecycle expectations. Drive production performance by reviewing metrics, identifying gaps, and implementing improvements alongside Supervisors. Identify operational gaps, create recommended solutions, and manage the rollout of new processes or workflow improvements. Reporting & Analysis Monitor key metrics including volume, backlog, production pacing, and case health across tort. Provide consistent reporting to leadership to communicate performance, risks, and operational needs. Support leadership with forecasting needs for caseload and resource planning. What You Bring Bachelor's degree in Business Operations, Legal Studies or related field experience. 5+ years of experience in mass tort case management, including supervisory or managerial experience. Hands-on knowledge of the legal lifecycle of mass torts and familiarity with legal terminology. Proven experience leading and developing high-performing teams, including hiring, mentoring, and managing managers or supervisors while ensuring operational efficiency, production, and adherence to timelines. Demonstrated ability to manage complex, client-facing projects with multiple stakeholders. Experience building and implementing processes, SOPs, and scalable frameworks to improve operational efficiency and client satisfaction. Track record of meeting or exceeding KPIs, SLAs, or other performance metrics in a client-focused environment. Experience attending leadership and stakeholder meetings and presenting operational insights and recommendations. Strong interpersonal skills capable of building and maintaining strong relationships. Strong analytical and problem-solving skills; able to interpret data and translate insights into actionable recommendations. Outstanding written and verbal communication skills. Exceptional organizational skills and ability to manage multiple priorities simultaneously in a fast-paced environment. Ability to influence and collaborate effectively with cross-functional teams without direct authority. Detail-oriented and process-driven, with a commitment to operational excellence and accuracy. Solutions-oriented, proactive, and accountable; takes ownership of challenges and drives resolution. Strong decision-making capabilities and comfort in escalating or making final decisions when needed. Strong computer skills, including Salesforce, Google Sheets, Microsoft Office. Physical Requirements Frequent need for oral, written, and auditory communication. Prolonged periods working on a computer. Ability to sit for long periods of time. Prolonged periods working on a computer. Frequent repetitive hand and wrist motions. Ability to work in a fast paced and sometimes stressful services environment. Benefits at a

Glance Time Off:

PTO (15 days to start), sick leave (10 days), paid holidays (14) and floating holidays (2 days).

Health & Wellness:

Comprehensive medical, dental, and vision coverage.

Flexible Spending & Savings:

FSA and HSA options to help manage healthcare costs.

Protection & Security:

Short- and long-term disability and basic life insurance.

Future Planning:

401(k) retirement plan with a 5% company match.

Work-Life Support:

Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and other wellbeing resources.

Salary Range:

$95,000 - $110,000 per year This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time. Strategic Campaign Sourcing LLC is an equal opportunity employer. If you need an accommodation during the application process due to a disability, you may call us at 340-423-7199 and ask for Human Resources; however, please note that we only accept accommodation requests at this number. We do not accept applications or application status requests by phone. General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share See all jobs from Strategic Campaign Sources Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Compensation and Benefits Help for Compensation and Benefits. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Work Experience Help for Work Experience. Opens a new window. Education and Training Help for Education and Training. Opens a new window. Skills Required Help for Skills Required. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. Occupation Information for Legal Support Workers, All Other Help for Occupation Information for Legal Support Workers, All Other. Opens a new window. Other Jobs and Employers Career Ladder Help for Career Ladder. Opens a new window. Personal Requirements Help for Personal Requirements. Opens a new window. Nature of the Work Help for Nature of the Work. Opens a new window. Work Values and Activities Help for Work Values and Activities. Opens a new window. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ] About Sign In / Register Home Site Map Site Search Explore CalJOBS Settings Accessibility Statement Preferred Settings Page Preferences Languages Services For Individuals For Employers Labor Market Mobile App Legal Privacy Statement Terms of Use Disclaimer Equal Employment Opportunity Resources Protect Yourself Assistance CalJOBS Contact Us Statewide Sacramento, CA 94280 Copyright © 1998-2026 Geographic Solutions, Inc. All Rights Reserved. Virtual OneStop® - VOS Sapphire AI v24