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Case Manager
Job
Robert Half
San Francisco, CA (In Person)
Full-Time
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Job Description
Description We are looking for a compassionate and organized Case Manager to support formerly homeless adults in San Francisco, California. This Long-term Contract position focuses on helping residents maintain stable housing, access essential services, and improve overall well-being through consistent, person-centered support. The ideal candidate brings strong case coordination skills, sound judgment in crisis situations, and the ability to build trusting relationships with tenants, property staff, and community providers.
Responsibilities:
- Oversee a high-volume portfolio of residents, providing individualized case management that promotes housing stability and improved quality of life.
- Meet with tenants regularly through outreach, intake discussions, follow-up appointments, and ongoing assessments to identify needs and adjust support plans.
- Help residents secure and maintain public benefits, stay current with rent obligations, and address barriers that may affect successful tenancy.
- Partner with property management during unit walkthroughs, habitability reviews, and pest control visits to support safe and stable living conditions.
- Connect tenants with community-based resources, including healthcare, behavioral health, recovery support, and employment services, and monitor follow-through on referrals.
- Foster a supportive residential environment by organizing tenant meetings, group activities, and community events in collaboration with colleagues and onsite staff.
- Respond to urgent tenant situations with calm de-escalation, appropriate intervention, and timely coordination with internal teams or outside providers.
- Maintain accurate case notes, tenant files, and service documentation while protecting confidentiality and meeting reporting expectations.
- Assist with site-based administrative activities such as check distribution support, recertification efforts, mandated reporting, and participation in scheduled meetings. Requirements
- Bachelor's degree required, or at least 2 years of verified case management experience supporting individuals who are currently or were previously unhoused in lieu of a degree.
- At least 1 year of experience working with diverse, low-income, and unhoused or previously unhoused populations.
- Hands-on background in case management, outreach, or related direct-service work.
- Familiarity with San Francisco resources and service networks available to adults who are currently or were previously unhoused.
- Ability to manage organized documentation and case files for a large resident caseload.
- Proficiency with Microsoft Office applications and general administrative tasks such as data entry and filing.
- Strong written communication skills with the ability to complete paperwork accurately and prepare detail-oriented correspondence.
- Demonstrated critical thinking, problem-solving ability, and sound judgment when handling sensitive or challenging situations.