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Case Manager
Job
Robert Half
San Francisco, CA (In Person)
Full-Time
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Job Description
Description We are looking for a compassionate and organized Case Manager to support formerly homeless adults in maintaining stable housing and improving overall well-being in San Francisco, California. This Long-term Contract position focuses on delivering tenant-centered case management, conducting regular outreach, and coordinating access to community resources for individuals facing mental health, substance use, and medical challenges. The ideal candidate brings strong administrative skills, sound judgment in crisis situations, and a commitment to helping residents build long-term stability and quality of life.
Responsibilities:
- Oversee a high-volume caseload of residents in supportive housing, providing consistent guidance tailored to each tenant's goals and service needs.
- Meet with tenants at move-in and on an ongoing basis to evaluate needs, monitor progress, and adjust support plans to encourage housing stability.
- Develop strong working relationships with residents through regular contact, proactive engagement, and timely intervention when concerns arise.
- Help tenants secure and maintain public benefits, stay current with rent obligations, and address barriers that may affect successful tenancy.
- Coordinate with property staff during unit checks, pest control visits, and habitability follow-up to help resolve housing-related issues.
- Connect residents with employment resources, health services, behavioral health support, and other community-based programs, while encouraging follow-through with referrals.
- Organize tenant meetings, community activities, and group events that foster connection, participation, and a supportive living environment.
- Respond appropriately to urgent tenant situations by using de-escalation techniques, documenting incidents, and involving internal teams or outside providers when needed.
- Maintain accurate case records, service notes, files, and related documentation while protecting confidentiality and meeting reporting expectations.
- Work closely with colleagues, hotel staff, and partner agencies, including support for recurring tenant recertification efforts and scheduled resident service activities. Requirements
- Bachelor's degree required, or two years of verified case management experience serving individuals who are currently or previously without stable housing in place of a degree.
- At least one year of experience working with low-income, diverse, and individuals who are currently or previously without stable housing.
- Hands-on background in case management, outreach, or both within human services or supportive housing settings.
- Familiarity with San Francisco resources and service networks for adults who are currently or previously without stable housing, with the ability to make effective referrals.
- Ability to manage organized documentation and case files for a large caseload in a fast-paced environment.
- Proficiency with Microsoft Office applications and general administrative tasks such as data entry and filing.
- Strong written communication skills with the ability to complete forms, maintain records accurately, and prepare clear and accurate correspondence.
- Demonstrated problem-solving ability, sound judgment, and effectiveness in handling sensitive or high-pressure situations.